2023-10-3, 10:37:03 Warning (5) Dynamic Range Window violation, Unicast Ranging Received Abort Response, ETC

Hello! Please help! I'm using a netgear nighthawk c7000v2. Internet keeps cutting out, about once every hour and a half. I keep getting these errors. We work from home so this is causing dropped meetings and calls throughout the day!

1. Dynamic Range Window violation

2. Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

3. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	573000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	21	573000000 Hz	3.9 dBmV	39.1 dB	282	436
2	Locked	QAM256	1	447000000 Hz	3.3 dBmV	39.4 dB	392	722
3	Locked	QAM256	22	579000000 Hz	4 dBmV	40.2 dB	262	425
4	Locked	QAM256	23	585000000 Hz	4.6 dBmV	40.2 dB	291	524
5	Locked	QAM256	24	591000000 Hz	4.9 dBmV	40.3 dB	250	673
6	Locked	QAM256	2	453000000 Hz	3.5 dBmV	39.6 dB	381	652
7	Locked	QAM256	3	459000000 Hz	4.2 dBmV	40 dB	415	679
8	Locked	QAM256	4	465000000 Hz	4.3 dBmV	40.1 dB	356	586
9	Locked	QAM256	5	471000000 Hz	4.4 dBmV	40.4 dB	421	597
10	Locked	QAM256	6	477000000 Hz	4.4 dBmV	40.3 dB	396	660
11	Locked	QAM256	7	483000000 Hz	4.6 dBmV	40.8 dB	335	491
12	Locked	QAM256	8	489000000 Hz	4.6 dBmV	40.7 dB	394	670
13	Locked	QAM256	9	495000000 Hz	4.7 dBmV	40.5 dB	374	557
14	Locked	QAM256	10	507000000 Hz	4.8 dBmV	39.9 dB	454	632
15	Locked	QAM256	11	513000000 Hz	4.7 dBmV	40.2 dB	274	513
16	Locked	QAM256	12	519000000 Hz	4.9 dBmV	40.3 dB	366	870
17	Locked	QAM256	13	525000000 Hz	4.5 dBmV	40.1 dB	0	0
18	Locked	QAM256	14	531000000 Hz	4.6 dBmV	40.5 dB	0	0
19	Locked	QAM256	15	537000000 Hz	4.4 dBmV	40.4 dB	0	0
20	Locked	QAM256	16	543000000 Hz	4.4 dBmV	40.8 dB	0	0
21	Locked	QAM256	17	549000000 Hz	4.5 dBmV	40.9 dB	0	0
22	Locked	QAM256	18	555000000 Hz	4.5 dBmV	40.9 dB	0	0
23	Locked	QAM256	19	561000000 Hz	4.3 dBmV	40.8 dB	0	0
24	Locked	QAM256	20	567000000 Hz	4 dBmV	39.1 dB	5	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	10	5120 Ksym/sec	29200000 Hz	43.2 dBmV
2	Locked	ATDMA	9	5120 Ksym/sec	35600000 Hz	42.7 dBmV
3	Locked	ATDMA	11	5120 Ksym/sec	22800000 Hz	42.2 dBmV
4	Locked	ATDMA	12	5120 Ksym/sec	16400000 Hz	42.7 dBmV
5	Locked	ATDMA	13	1280 Ksym/sec	39600000 Hz	44 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Responses

XfinityNicolas

Official Employee

•

1.1K Messages

2 years ago

Hey @jambroseyeah, thanks for reaching out to Xfinity Support on our forums and sending the logs! Disconnects can sure make it hard to work and I'd love to help. Looking at the signal levels, they all look to be fine. For the errors, timeouts are basically just saying when we check on the modem it is taking to long to get a response. T1 being a shorter time frame up to T4 a longer time frame. With your signal levels being good, it can indicate there is interference or an issue in the area causing it. Can you send us a direct message so I can take a look?

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Your Home Network

jambroseyeah

2023-10-3, 10:37:03 Warning (5) Dynamic Range Window violation, Unicast Ranging Received Abort Response, ETC

XfinityNicolas

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