Visitor
•
2 Messages
20% Packet Loss
A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet loss tool, my packet loss during these times is between 5%-20% which is insane. The only thing that I see on my account is the streaming device, an Xfinity phone, is on 'PowerBoost' and is taking priority over other devices.
I have a 1gb plan. My PS5 is on a wired connection, as was my computer when doing speed tests. The streaming devices are usually using the WiFi.
XfinityDemitrius
Official Employee
•
2.6K Messages
18 days ago
Hey @user_gyu753. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Internet connectivity issues you are experiencing. Do you currently subscribe to our Xfinity Pro service which allows you to prioritize specific devices?
With the packet loss, do you experience any issues when connected directly to the Xfinity xFi Gateway using an Ethernet cable? Could you also please visit our 'Tips for troubleshooting your Xfinity Internet connection' knowledge base to find the signal levels to the modem and paste them here for review? Please remove any IP addresses if shown.
1
0