2 ip addresses for arriss modem

Good afternoon

My name is Ron. I have a arris modem. I just updated to 1g speed internet and I'd like to run my router and gaming console on the same Modem, there's 2 ports. I called Comcast customer service and they seemed lost. Arris informed me to escalate my problem so that why I'm here.

Please let me know what I need to do.

Thanks

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Responses

EG

Expert

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111.6K Messages

4 years ago

What is the model number of the Arris device ?

When you stated this: "I'd like to run my router and gaming console on the same router." did you mean the same *modem* ?

5

0

U

user_861ab3

Visitor

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8 Messages

4 years ago

So I've looked for the xfinity support option and cannot find it in the area the rep suggested. Please help

3

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Again

Expert

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32K Messages

@user_861ab3

Click on the pen and paper icon and then in the To: field type in Xfinity Support.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Are you able to search?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_861ab3

Visitor

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8 Messages

So when I try to chat it tries to but says this option is not available. As far as finding the support option the only bubble on the top right of my phone is the blue circle with u in the middle. I did find a chat option but it wanted me to create a Facebook account

4 years ago

0

U

user_861ab3

Visitor

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8 Messages

4 years ago

Ok. I was finally was able to do it.

0

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user_861ab3

2 ip addresses for arriss modem

EG

user_861ab3

Again

XfinityAirelle

user_861ab3

user_861ab3

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