2 Messages
1Gbps Upgrade Causing Weak & Unstable Wi-Fi on Multiple Devices
I recently upgraded my Xfinity internet to 1Gbps, and since then, I’ve been experiencing constant connectivity issues with some of my devices—issues I never had before.
Devices Affected:
- Apple Devices (iPhone, iMac, iPad) → Frequently disconnecting or showing weak/fair Wi-Fi signal.
- Android TV Box → Also had similar issues at times.
Troubleshooting Done:
- Xfinity App "Test Your Whole Home Network" Results:
- iPhone → Weak Wi-Fi
- iMac → Fair Wi-Fi
- iPad → Weak Wi-Fi
- Technician Visit (1 week after install):
- Mentioned something about loose cables and an old DirecTV cable possibly causing interference.
- Issues persist despite this check-up.
- Wi-Fi Reset & Router Placement:
- Reset the router multiple times.
- No significant changes in device locations.
- Never had this issue before the upgrade.
At this point, I don’t know if this is a hardware issue with the gateway, a Wi-Fi interference problem, or something else. The fact that Apple devices consistently show weaker Wi-Fi signals makes me wonder if it’s a compatibility issue.
Has anyone else experienced Wi-Fi stability issues after upgrading to 1Gbps?
Thanks
XfinityThomasD
Official Employee
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1.2K Messages
1 month ago
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