M

Tuesday, March 4th, 2025 3:51 PM

1Gbps Upgrade Causing Weak & Unstable Wi-Fi on Multiple Devices

I recently upgraded my Xfinity internet to 1Gbps, and since then, I’ve been experiencing constant connectivity issues with some of my devices—issues I never had before.

Devices Affected:

  • Apple Devices (iPhone, iMac, iPad) → Frequently disconnecting or showing weak/fair Wi-Fi signal.
  • Android TV Box → Also had similar issues at times.

Troubleshooting Done:

  1. Xfinity App "Test Your Whole Home Network" Results:
    • iPhone → Weak Wi-Fi
    • iMac → Fair Wi-Fi
    • iPad → Weak Wi-Fi

  2. Technician Visit (1 week after install):
    • Mentioned something about loose cables and an old DirecTV cable possibly causing interference.
    • Issues persist despite this check-up.

  3. Wi-Fi Reset & Router Placement:
    • Reset the router multiple times.
    • No significant changes in device locations.
    • Never had this issue before the upgrade.

At this point, I don’t know if this is a hardware issue with the gateway, a Wi-Fi interference problem, or something else. The fact that Apple devices consistently show weaker Wi-Fi signals makes me wonder if it’s a compatibility issue.

Has anyone else experienced Wi-Fi stability issues after upgrading to 1Gbps?

Thanks

Official Employee

 • 

1.2K Messages

1 month ago

 

mingogomes Thanks for posting on our Forums. What speed tier did you have before the Gigabit upgrade? Did the technician advise if the old lines could be removed or if additional work would be referred to a maintenance team? Are all devices connected through WiFi or do you have any that are hardwired with an ethernet cable?

 

2 Messages

Hey!

Thanks for reaching out.

Both technicians advised me not to separate the networks (2.4, 5, and 6 GHz), saying the router could handle it automatically.

I’m not sure why I trusted them—I've separated them in the past without any issues. As soon as I did it again, all the problems with Apple products disappeared.

So, yeah, the issue wasn’t with the installation but with the settings.

Hopefully, this helps others facing the same problem.

Have a great day!

Official Employee

 • 

1.2K Messages

I appreciate the follow-up and for letting us know what corrected the issue. That does sound strange for sure, but I'm glad that it works!

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