New Poster
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10 Messages
18% of network speed
95% of the the time, the speed is below the 2gb...but lately it has been so slow that even shows are buffering. I've brought this up to customer service before...they've had techs out here treating stuff...then some more advanced techs testing inside the house but also the community box....never been fixed. Didn't their prices just go up because of "excellent service" they're providing? Do I get to pay 18% of my bill since I'm only getting 18% of my speed? Come on xfinity....get your [Edited: Language] together
XfinityPeterH
Official Employee
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1.8K Messages
1 month ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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