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user_tjwds9
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2 Messages

Wednesday, February 5th, 2025 3:25 PM

1000mbit (1gig) service: modem has only ONE wired port at 1gb, others are 100mbit. Need different router, but cannot contact tech support

I have 3 devices which need to connect to my Xfinity router. There are 4 ports on the router, but ONLY ONE port (port with orang bar marker) appears to be 1000mbit, others are 100mbit. Even the installer was not aware that this router only has one 1gb port. 

Customer support keeps trying to force me to reset the router (then blocks all calls until 10++++ minutes have passed). How to resolve this with relevant person?

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Updated 

2 months ago

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XfinityFrank

Official Employee

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1.3K Messages

2 months ago

Hi there. @user_tjwds9! Thanks for reaching out to us here on the Community Forum! Sorry to hear about the trouble getting assistance! We would be happy to help! Could you let me know the model of modem/gateway you have there? Also, if there is an issue with the device, and you would like a different gateway, you can swap it out at your nearest XFINITY Store. Hours and locations are listed here : https://www.xfinity.com/local/store-offers 

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user_tjwds9

2 Messages

I finally reached tech support. This modem is what CC provides to reside tial [Edited: Language]customer. My ATT fiber modem (also free with att fiber) has 4 or 6 ports, all are 1gb.

For the modest monthly fee of $175/month for comcast business one can provide one's own $500 router with 1.5g down, 35g up (cheap residential is 25g up in theory).

Fyi, Because of copper theft and other acts of malfeasance to ATT I was looking for a failover internet provider. Comcast is the only other provider. I had CC for years, then ATT techs started sabotaging CC lines which destroyed CC reliability. Back then CC customer support was responsive, nice, and no hour long hold times.

Sad how things changed post Great Recession 

(edited)

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2 months ago

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XfinityFrank

Official Employee

 • 

1.3K Messages

@user_tjwds9, glad to hear you were able to get support. We do provide several models of modems/gateways, so wanted to find out what we were dealing with. We appreciate your feedback as well! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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