2 Messages
0% of network speed! Having to restart multiple times a day!
I am getting 0% of my network speeds and I’m having to restart my router 2-3 times for it to even work. I thought it was the router at first so I went into Xfinity and got a new one and came home and hooked everything up and it worked and I was getting the right speeds, not even 10 minutes later, it went out again!! I pay for the “best” internet but Im not even getting connection! This is so frustrating!
EG
Expert
•
109.7K Messages
1 month ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
XfinityAngie
Official Employee
•
1.8K Messages
1 month ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
109.7K Messages
1 month ago
@user_slivzh
Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
0
0