Visitor
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5 Messages
xumo keeps resetting itself and my streaming services
Ive had the Xumo box since around April, I believe. In general, I enjoy the experience, and I find it pretty easy to figure out.
HOWEVER, approximately once a month, without fail, the box will reset itself and I have to reconfigure the entire thing, including re-signing into all my streaming services.
This is incredibly frustrating.
I've tried calling Customer Service, and no one seems to understand why it would keep doing this.
Anyone else having this issue?
(Also: @xfinity, please make more Topic selections so we can sort correctly. The only option for Stream was the website, which is not relevant in this case.)
XfinityAdrienne
Official Employee
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1.1K Messages
15 days ago
Hey there, jeniferi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. First and foremost, we appreciate you feed back regarding the ease of the forums, and will document the suggestion.
As far as the Xumo box, that is certainly strange that it is doing it monthly. Just to confirm, is the device fully update to date? And you are saying it is setting back to factory everything that requires to log in again? Are you having any connection troubles on the Internet side when it happens?
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