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user_homigo
1st Topic

1 Message

Saturday, April 12th, 2025 5:09 PM

xumo box stuck on "Checking your status" won't progress any further! I tried power down and back on same issue each time. HELP

Did factory reset, now box won't install and I can't get back to a screen to do factory reset again, power down doesn't work, I get back to the same point as stated above!

Question

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Updated 

4 hours ago

248

6

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user_gmp367

4 Messages

18 days ago

Same here !!!! Did EVERYTHING and still stuck on the screen the w the status bar not moving … 

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user_uwxd54

2 Messages

17 days ago

same here :( it was fine right before too!

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user_uwxd54

2 Messages

JUST FIXED IT! for now lol. It’s been stuck on this for two days. I literally just kept unplugging and doing hard resets for ten minutes, just repeatedly. It just let me through! 

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17 days ago

0

XfinityPeterH

Official Employee

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1.8K Messages

 

user_uwxd54 Thank you for your feedback and reaching out. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That being said please feel free to send us your full name and complete address in a direct message. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 days ago

0

user_gmp367

4 Messages

17 days ago

2 hours this morning w Xfinity and they are sending a tech out tomorrow . Hopefully can resolve it . They said could be outdated boxes that are not compatible w the new software… what a joke 

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XfinityBillie

Official Employee

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3.3K Messages

 

user_gmp367 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are experiencing an issue with using your Xumo box and have a technician scheduled to come out later today. Please keep us posted if the technician is able to fix your services. Our team is also here to help and provide support!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

XfinityChristy

Official Employee

 • 

2K Messages

16 days ago

 

user_homigo Hello, and thank you for reaching out to Xfinity via our Community Forums. That sounds incredibly frustrating! It's definitely not ideal when your Xumo box gets stuck like that. I understand you've already tried powering it down and even a factory reset, but it's still stuck. Since the factory reset didn't fully resolve the issue and you can't even get back to the reset screen, it indicates there might be a deeper problem with the device itself. I would like to take a look at things from this end to see if I can help get this one working or get you set up with a replacement. To get started, please send a direct message with your full name and address. 

 

 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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0

user_flxxt1

1 Message

15 days ago

I'm having the same issue. So frustrating!

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XfinityDilary

Official Employee

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2.2K Messages

 

user_flxxt1 I'm sorry to hear you're experiencing a similar issue. We'd like to help. What troubleshooting steps have you tried so far? Did you try rebooting the box manually or through the Xfinity App? We also recommend rebooting your modem. Let us know if that helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_gmp367

4 Messages

15 days ago

Update ! Tech came out and confirmed the boxes were NOT compatible w recent software update . Being sent new Xumo boxes … we’ll see what happens when they get here and are installed 

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