Visitor
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1 Message
XG1V4 and Dolby Atmos access
Using the XG1V4 box with a Sony AZ7000 ES AVR and Samsung 4K Oled TV. I see Dolby Atmos listed on Disney, HBO but only receiving 5.1 channel info. Atmos works on Apple TV only. Is this an Xfinity issue on my local service (zip 17022) or is there a configuration setting or update/upgrade required?
Thanks
XfinityAirelle
Official Employee
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2K Messages
3 months ago
Hi there! Thanks for taking the time to reach out to us, zandes. Our awesome team is happy to help. To enable that feature on the X1 box, you can check out this link: https://www.xfinity.com/support/articles/dolby-atmos-x1
I have also added some instruction on how to enable it on your x1 box here:
Enable Dolby ATMOS on X1
Once you have connected your Dolby ATMOS compatible stereo system to your X1 TV Box with an HDMI cable, visit Settings > Device Settings > Audio > HDMI Audio Output and select Expert Mode.
We hope this information helps. Please let us know if you still have questions!
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