baz123's profile

Contributor

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111 Messages

Mon, Apr 6, 2020 4:00 PM

Xfinity website broadcasting wrong channels

When attempting to watch live television, the Xfinity website is broadcasting the wrong networks.  On ch. 181, which is supposed to be Dabl, I'm getting Antenna TV programming, which is also on ch. 193.  On ch. 194, which should be Court TV, I get The CW, which is on ch. 13.  I'm getting 2 channels of some networks, while others are missing.

 

These are all broadcast from a local station in New Orleans.  I think it's WGNO, not the brightest spot in the media world.  I have noticed this problem a couple of times before, and called customer service which told me the issue was with the station.  So, I wrote to the station.  Apparently, that didn't help much.  

 

I don't know if any other networks are affected, but I'm sick of calling Xfinity cust. service for all kinds of technical glitches.  I refuse to call again just for a rep. to tell me to notify the local station.  That's not my job.  I do sometimes have channels "switch" spontaneously on my tv, but the problem usually resolves on its own.  These streaming errors have continued for weeks.  Yes, I'm using Xfinity internet, and it happens on other internet devices too, but not the tv.  The wifi signal and picture are fine.  The channels are wrong.

 

If the channels are airing the correct networks on my television, why can't you get them to work on your website?  There is nothing else I can do.  How about you guys contact the local broadcaster and straighten it out?

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Responses

Rustyben

Expert

 • 

24.1K Messages

1 y ago


@baz123 wrote:

When attempting to watch live television, the Xfinity website is broadcasting the wrong networks.  On ch. 181, which is supposed to be Dabl, I'm getting Antenna TV programming, which is also on ch. 193.  On ch. 194, which should be Court TV, I get The CW, which is on ch. 13.  I'm getting 2 channels of some networks, while others are missing.

 

These are all broadcast from a local station in New Orleans.  I think it's WGNO, not the brightest spot in the media world.  I have noticed this problem a couple of times before, and called customer service which told me the issue was with the station.  So, I wrote to the station.  Apparently, that didn't help much.  

 

I don't know if any other networks are affected, but I'm sick of calling Xfinity cust. service for all kinds of technical glitches.  I refuse to call again just for a rep. to tell me to notify the local station.  That's not my job.  I do sometimes have channels "switch" spontaneously on my tv, but the problem usually resolves on its own.  These streaming errors have continued for weeks.  Yes, I'm using Xfinity internet, and it happens on other internet devices too, but not the tv.  The wifi signal and picture are fine.  The channels are wrong.

 

If the channels are airing the correct networks on my television, why can't you get them to work on your website?  There is nothing else I can do.  How about you guys contact the local broadcaster and straighten it out?


you posted in the computer streaming web site area. what happens if you try the same channels with a smart phone/tablet? is the home Settop box showing the correct channels?

baz123

Contributor

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111 Messages

1 y ago

"it happens on other internet devices too, but not the tv"

 

I knew you would ask that, so I included it in my original post.  Yes, the converter box and tv are broadcasting the correct channels.  The problem occurs only when streaming via the internet.

 

 

Official Employee

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196 Messages

1 y ago

Hello, coud you please let us know what channels are missing? thank you

baz123

Contributor

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111 Messages

1 y ago

I am getting 2 channels of The CW and 2 channels of Antenna TVDabl and Court TV are missing.

Official Employee

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196 Messages

1 y ago

Hello @baz123, we have been investigating the issue and based on recent findings, we were able to confirm the following channels on both Stream and X1 STB

13 - CW

193 - Antenna

194 - Court TV

(please let us know if that's still not the case)

We are still investigating the missing Dabl channel in your lineup.

 

Official Employee

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196 Messages

1 y ago

Hi @baz123 the channel issue is resolved, you should be able to view Dabl on Stream now as well.

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