Regular Visitor
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6 Messages
Xfinity To-Go says I need a subscription for local channels ABC, NBC, CBS
I am Xfinity internet and TV subscriber through my condo association (entire complex commercial account). I use TO-GO service on a compter using Firefox browser a lot since I travel. Until yesterday I was able to view CBS, ABC, and NBC (though NBC is flakey) using TO-GO service. Yesterday ABC and CBS are the To-Go list, but if I click it says I need a Subscription. I have a subscription. What changed since yesterday? How do I fix? Thank you
XfinityJustinC
Official Employee
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1.4K Messages
19 hours ago
Hello, @C-A-M thank you for reaching out and creating a post over Xfinity Forums. I appreciate the detailed information you have provided, and want to help with TV Go subscription issue. Have you by chance checked to see if the Xfinity Stream App or device being used needs to have an update done? Have you tried clearing cache/history on the device?
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