1 Message
Xfinity support
I got a zumo box about 2 months ago. It has never worked. And when I try to use the stream app I get error tv app-00195. I’m seeing a lot of comments about this not working. If I can’t get it working I’m going to cancel the service. It’s silly to pay for something I can’t use.
I’ve tried all the normal stuff like unplugging, restarting modem. This is the finite stream app on my Samsung tv.
XfinityJeniece
Official Employee
•
2.7K Messages
2 months ago
Hey there, user_l0q7kb, thanks for reaching out through Xfinity Forums. We want to help you with getting your Xumo by Xfinity box working and your Xfinity Stream app. I rely on the Xfinity Stream app in my office, so I understand how important it is! You have reached the right place to troubleshoot! What issue are you having with your Xumo box? Are you getting the same error message?
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