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moonman68
1st Topic

1 Message

Thursday, May 16th, 2024 1:35 AM

Closed

Xfinity Streaming on computer Chrome just 3 dots

My streaming through chrome on my computer was working a few nights ago.  Last night when I clicked on link from google to go to xfinity stream, the normal 3 dots show up on middle of screen as usual.  But instead of loading it just stays on the three dots.  I have tried clearing cache.  Doesnt work.  Is there something that happened 2 days ago?  Any idea how I can get it back to working?

Question

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Updated 

4 months ago

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MikeB39A

Problem Solver

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594 Messages

6 months ago

Try a different browser - see if the same results.

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XfinityJorge

Official Employee

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1.7K Messages

6 months ago

Hello there moonman68 thank you so much for using our Forums to contact our team. Please let us know if you are still having issues. We are here to help! 

 

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user_plqaa8

1 Message

6 months ago

Same here.  Worked fine for well over a year, now getting:

Something went wrong.

Your guide isn't loading right now. Please wait a few moments, then try again.

(Error TVAPP-00502)

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @user_plqaa8, Thanks for leaving a comment on our community forum. Are you having the same issue on all browsers or just Chrome? Have you cleared your cache and cookies, along with browsing data?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_heh8co

1 Message

I did all of the above and now it only loads if I use Incognito.  That is not a fix.  

5 months ago

0

birminmd

1 Message

I have the same experience and I agree "that is not a fix". Honestly I believe companies only care about mobile apps these days to the detriment of old school web sites. I would hope they could both coexist.

4 months ago

0

XfinityAdrienne

Official Employee

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909 Messages

Hey there, birminmd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear that you are having troubles accessing the Xfinity Stream App on the Chrome browser. Have you cleared your browser cache and cookies? And then attempt to access the Xfinity Stream App again?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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