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user_8umfzn
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Sunday, January 12th, 2025 11:18 PM

Xfinity streaming keeps buffering

During live events we have to restart the tv every few minutes because the screen is frozen. Very frustrating 

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2 months ago

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user_8umfzn

5 Messages

2 months ago

We have fast internet, no other services stall like this. The tv is a Samsung 6 series 

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XfinityRichard

Official Employee

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1.7K Messages

Hi there, @user_8umfzn I'm very sorry to hear that you have to restart your TV due to the screen freezing on you. Since it's been a few days since you last posted, are you still having the same issue? If so please don't hesitate to reach back out so I can troubleshoot that issue and get you taken care of.-Richard

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2 months ago

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user_8umfzn

5 Messages

Yes, this issue has been ongoing for at least a year

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2 months ago

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XfinityPeterH

Official Employee

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1.7K Messages

 

user_8umfzn Thanks for the confirmation. Have you completed the basic troubleshooting steps such as app updates, software update on your TV etc. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_8umfzn

5 Messages

Yes, I have updated the app and the TV many times

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2 months ago

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XfinityDena

Official Employee

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2.9K Messages

When the screen freezes do you notice any issues on other devices? @user_8umfzn

I am an Official Xfinity Employee.
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2 months ago

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wizzer40

New Poster

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7 Messages

2 months ago

I am having the same problem.  I have fast internet with an new Amazon Fire TV.  I have reset my modem, my router, unplugged the TV and still get a lot of buffering no matter what channel I am on and no matter what time of day. 

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XfinityPaula

Official Employee

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1.3K Messages

Hello wizzer40. I'm sorry to hear that the streaming is not working well with your new TV. I would love to help out and identify the cause so that we can make the needed corrections. I know how frustrating it can be when you simply want to relax and what a show. Is this your first time using the Xfinity Stream app or are you seeing the same trouble on other devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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