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user_8umfzn
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Sunday, January 12th, 2025 11:18 PM

Xfinity streaming keeps buffering

During live events we have to restart the tv every few minutes because the screen is frozen. Very frustrating 

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user_8umfzn

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2 days ago

We have fast internet, no other services stall like this. The tv is a Samsung 6 series 

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XfinityRichard

Official Employee

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1.5K Messages

Hi there, @user_8umfzn I'm very sorry to hear that you have to restart your TV due to the screen freezing on you. Since it's been a few days since you last posted, are you still having the same issue? If so please don't hesitate to reach back out so I can troubleshoot that issue and get you taken care of.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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wizzer40

New Poster

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7 Messages

1 day ago

I am having the same problem.  I have fast internet with an new Amazon Fire TV.  I have reset my modem, my router, unplugged the TV and still get a lot of buffering no matter what channel I am on and no matter what time of day. 

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