user_861ff1 thank you for using the Community Forums page, I know how important access to your streaming content is. Let's get this issue resolved together. Are you experiencing this issue on a specific device or multiple devices that use the stream app?
Gotcha! When it freezes what happens exactly? Does it go black or get pixelated?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_861ff1, How do you access the Xfinity app? Is it through your smart TV or Roku, or something else?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The buffering for the Xfinity app is terrible. It takes 45 seconds for the app to load then every hour on the hour is will buffer again for a few seconds. Very annoying! All of our other streaming services load within seconds.
XfinityMarcus
Official Employee
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996 Messages
4 months ago
user_861ff1 thank you for using the Community Forums page, I know how important access to your streaming content is. Let's get this issue resolved together. Are you experiencing this issue on a specific device or multiple devices that use the stream app?
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user_wrfzma
2 Messages
4 months ago
The buffering for the Xfinity app is terrible. It takes 45 seconds for the app to load then every hour on the hour is will buffer again for a few seconds. Very annoying! All of our other streaming services load within seconds.
Xfinity - are you working on a fix?
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