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user_w3x831
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Sunday, October 26th, 2025 12:14 AM

Xfinity stream

Why does I always have issues with Xfinity stream app on lg and Samsung tv and it hardline to tv and it only Xfinity app I have issues with

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16 days ago

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XfinityJustinM

Official Employee

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391 Messages

25 days ago

Hello @user_w3x831, I use the Xfinity stream app primarily as well! It would be quite frustrating if I were experiencing issues every time I wanted to catch some TV, what issues have you been running into?

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AFCMSGT

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7 Messages

How about reading all the comments on various Xfinity and Reddit pages on issues with the streaming app on Samsung smart tvs. Now LG owners are reporting problems. No fix and Xfinity doesn’t care 

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21 days ago

user_8b82j2

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105 Messages

@XfinityJustinM​ Please read this and other posts wrt Xfinity Stream not working. It first started with Samsung, and now affects LG.

For over 10 days now, I have been having issues, where the ultimate “fix” is to unload and reload the App. Phone support was unable to to affect any solutions now was an onsite Tech visit. 

Unless proven otherwise, it is a Xfinity App Software issue. 

Xfinity phone support [Edited: Language], and are unwilling to offer a refund for lost services. This includes the inability to watch NHL Center Ice…

(edited)

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20 days ago

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XfinitySeth

Official Employee

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640 Messages

We definitely want to help look further into the issues you're experiencing with Xfinity Stream user_8b82j2! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

(edited)

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20 days ago

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XfinityQuemekia

Official Employee

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733 Messages

@AFCMSGT We genuinely apologize for the frustration and completely understand your concerns. We are aware of the issues affecting the Xfinity Stream app on certain Samsung and LG smart TVs, and we sincerely appreciate you bringing this to our attention.

I can assure you that we are actively working on a solution to resolve this for all our customers. We do care about providing a seamless experience, and it is certainly not our intention to make you feel otherwise.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_8b82j2

Contributor

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105 Messages

@XfinitySeth​ I have posted numerous comments, and I have sent you a couple of PM’s, and provided my account information on the pm as you requested… yet I have not received any acknowledgment nor updates, let alone any resolution.

When can I expect a response and resolution. I am tired of deleting and reinstalling the Xtreme Stream app EVERY TIME I want to watch tv…

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16 days ago

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