Xfinity Stream website known issue
With the recent release of Chrome 79 we have verified that we can no longer replicate this issue. In the coming week, all impacted users should start to see this resolved. In order to facilitate this fix, we recommend waiting until your Chrome version updates or manually performing the update yourself. For additional information on how to update your Chrome version, see here: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
Thank you again for your continued patience as we worked to resolve this.
**Original Message 11/20/2019**
We are currently investigating a possible bug in Chrome 78 that may be causing issues with some customers when attempting to stream content on the Xfinity Stream website. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements
Please note, not all web browsers/devices support the Xfinity Stream website.
We sincerely apologize for the inconvenience this may have caused. Thank you in advance for your patience as we continue to work to resolve this permanently. Once we have a permanent fix in place we will be sure to update this thread.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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