2 Messages
Xfinity Stream Support e
Please disable all equipment logged into my Stream app. There is someone unauthorized using my Stream app. Changing the user id and password did not log there person out.
2 Messages
Please disable all equipment logged into my Stream app. There is someone unauthorized using my Stream app. Changing the user id and password did not log there person out.
XfinityGabby
Official Employee
•
1.5K Messages
11 days ago
Hello, @user_nitawg. While we can certainly understand your desire to receive assistance with the Xfinity Stream, we ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible.
Please note, sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community.
We ask that you review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Thank you in advance for your understanding.
We can certainly look into your concern and will continue assisting through DM.
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