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NikeAdam9
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10 Messages

Tuesday, August 8th, 2023 12:35 AM

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Xfinity Stream STILL doesn't work for Chrome browser

It's been years - how is this still an issue? Xfinity Stream won't work for the most preferred browser in the world, Google Chrome. Yes, I've cleared cache and cookies, verified Chrome is up to date, restarted my computer, tried a different computer, been to a different location with a different modem and router, checked my internet speed, and every other irrelevant asinine task that anyone who grew up in the 90's or later knows won't actually solve the problem. Over the phone, Xfinity says "we are aware it doesn't work with Chrome but don't have a solution yet." That was over a year ago. Seriously?

Question

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Updated 

2 years ago

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CCKatie

Retired Employee

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744 Messages

3 years ago

Hello @NikeAdam9 I checked our know issues, and I am not currently showing any issues reported for the Xfinity Stream app on Google Chrome. Can you please go into more detail on what happens when you try to use the Stream app? If possible, can you share a screenshot of any errors you see?

17

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mark_levine

Frequent Visitor

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6 Messages

2 years ago

Make sure you don't have an ad blocker running.  I disabled my ad blocker and streaming worked fine.

2

NikeAdam9

Visitor

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10 Messages

Turning off ad blockers did nothing for me.

2 years ago

D.Powell

Visitor

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1 Message

I had to add an exception in my add blocker for https://www.xfinity.com/stream/. As soon as I did the site worked.

2 years ago

0

user_021df4

Visitor

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1 Message

2 years ago

I turned off add blocker after having the same issue and streaming now works fine again. Not sure why it suddenly stopped working with chrome after literally years, another "Improvement" no doubt.

0

user_7sm88y

1 Message

2 years ago

Since the most recent Chrome update I also have had problems loading Xfinity Stream through the Chrome browser on a Mac laptop computer.  Today I removed the extension uBlock Origin from Chrome and was able to load Xfinity Stream without any issues.  Give it a try. 

The extension uBlock Origin appears to be causing a conflict with Xfinity Stream.  

1

jrdoa

Frequent Visitor

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14 Messages

This worked for me.  Not sure why this changed as I never had a problem until this week.

2 years ago

0

JimmyRez

New Poster

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3 Messages

2 years ago

Same issue here.  The issue seems to be cookie related.   

Questions to the rest of you

  1. Do you manage more than 1 xfinity account? 
  2. Are you signed into Chrome using a Gsuite or non gmail email address?

Here's how I got it work again.  I expect the issue to repeat itself though.

  • Option 1 - Click on the padlock to left of the URL then Cookies and site data.    Refresh and you'll be asked to log in.  This time it should work.
  • Option 2- change the chrome account to another user or guest.  You could also open incognito window.  It will work there.
  • Option 3 - Use a browser you don't normally use. 

1

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user_cdjlkt

Visitor

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1 Message

option 1 worked.... delete the xfinity cookies once you go into the padlock and "cookies and site data"... refresh browser and it now works.. thanks.

2 years ago

0

user_ydu8r4

1 Message

2 years ago

Thank you for the suggestions. Deleting cookies on Chrome from Xfinity.com worked for me. 

0

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