Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_30qxnz
1st Topic
1st Reply
1st Like

4 Messages

Monday, August 5th, 2024 11:25 AM

Xfinity stream sound choppy with apple airplay

Xfinity Stream app sound choppy over apple airplay.  All other apps such as Disney and Netflix work perfectly over airplay?  Any suggestions?

Question

 • 

Updated 

4 months ago

28

2

Was this helpful?

XfinityPeterH

Official Employee

 • 

1.5K Messages

4 months ago

@user_30qxnz thanks for letting us know! Are you having sound issues with every program you watch via our Xfinity Stream App? 

3

0

user_30qxnz

4 Messages

@XfinityPeterH​ 

yes all channels are experiencing problem.  I

Like

Reply

4 months ago

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

@user_30qxnz do you notice the issue when you are not doing airplay?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_30qxnz

4 Messages

No the issue only occurs when using AirPlay.  All other viewing is perfect.

Like

Reply

4 months ago

0

user_30qxnz

4 Messages

4 months ago

For background purposes I have all the latest software in my iPhone and deleted and uploaded Xfinity stream to insure I have the latest version.

1

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

@user_30qxnz this is great information and feedback. I will make sure to pass this over to our engineers. In the meantime I would suggest trying to use our streaming app directly on the device vs trying to Airplay. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here