Xfinity Stream not working in Chrome TVAPP-00170

@Loisf​ , I don't know if this will help you. One recommendation we found said to reboot the router. We did that last night but I didn't retry streaming from Chrome until just now. It worked.

You probably already tried that, but if not, so far it's working.

@user_aa5e84​ Yes; rebooted router - made no difference.

@XfinityMarcos​ Same thing. Streaming was working fine in Chrome on my Macbook. It stopped working on Sunday and now just shows 3 black dots and the black screen. My apps that are logged in on my IPads/IPhones work fine. The account website works as well. If the issue is too many people are logged into Stream at once, why don't you have a feature like Netflix and other streaming services that lets you log everyone out? Also if there is a limit to devices logged in at once, what is that max number? While I realize you have no incentive to improve upon your product because you have a monopoly in many parts of the country, it would be nice to not have to call the 800 number and spend 40 minutes on the phone with people that don't know what they are doing. 

@user_117ecc Hello and thank you for reaching out with you concerns. I can understand how this would be frustrating and want to help with this. I can see how many devices you have logged in, to see if that is a concern. I will also send your feedback up as well with your suggestions! 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@user_117ecc i have the same issue that just started as well  in Chrome on my Macbook. i have used this successfully this way for years!! I also just get the 3 black dots and the black screen. Did you get a resolution? It would be helpful if @XfinityMarcos​ posted the resolution, as this CLEARLY is not an isolated issue. i have rebooted , cleared cache, etc and nothing seems to work. i tried to trouble shoot on the xfinity website which tells me to enable Flash.....Flash was gone in 2021, so they clearly need to update their website Q&As. 

@XfinityAbbie​ Time waster! Fix your garbage App!

@JohnInElgin Thank you so much for troubleshooting on your side. I apologize for the troubles and inconvenience this has caused. I would gladly look into this further with you. Please send us a DM with your full name and address to get started

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3iSNGjX

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

You want to help? FIX YOUR GARBAGE!

@NikeAdam9. You have already cleared cache and cookies? Do you have more then one computer that does this?

I am having the same problem.  Called Xfinity - no help there.  Chrome does not work- 2 different computers, both connected to the router via ethernet.  Rebooted everything, logged off xfinity and logged back in, nothing.  Every other streaming service works on Chrome.  Xfinity does work with Microsoft Edge for me.

Hey @user_eb2540 thanks for reaching out. What is the error you are receiving? 

I was on the phone with Xfinity they suggested all the usual stuff. modem reboot, etc etc

IT WON'T WORK WITH CHROME. It never works with Chrome

It does, however, work with Firefox. 

XFinity does NOT have the answer. 

@User_ga294e Are you receiving the same error code as the original post or a different error code by chance? I've seen some success as well with enabling the Flash extension in Chrome if that has been disabled or making sure that Chrome is up-to-date with the latest version.