Xfinity stream, not showing all DVR recordings

I have followed all your instructions on cloud, space, and other reasons why Xfinity stream does not show all DVR recordings, and have failed every time. You guys have a big problem in your hands and you need to solve it because none of your solutions are working. Fess up to it. And once you have fixed it, let everybody know because there are many many many people frustrated with Xfinity for not solving this problem head on. When will you solve this problem????