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user_gbks78
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Monday, December 16th, 2024 1:01 AM

Xfinity Stream no longer working on Apple TV

It worked yesterday but not today. I have two and on both of them the app crashes. Upon attempting to start the app, it will flash the purple X and then crash.

I have tried the following:

  • Kill app
  • Reboot
  • Delete and reinstall app
  • Reset device to factory settings and reinstall app
  • Wireless connection
  • Wired connection

Note that upon reinstalling the app, I am able to get through the authentication screen but then the app crashes.

Please help.

Question

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Updated 

13 hours ago

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DreamSayerZ

Problem Solver

 • 

688 Messages

3 months ago

@user_gbks78 Are you subscribing to NOW TV or NOW StreamSaver by any chance?

5

0

user_93zbsw

1 Message

@DreamSayerZ​ this is happening to me too - and yes I’m subscribed to NOW

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3 months ago

0

DreamSayerZ

Problem Solver

 • 

688 Messages

@user_93zbsw​ NOW TV is not eligible to be streamed on the Apple TV. Info here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

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3 months ago

0

XfinityBrianH

Official Employee

 • 

1.2K Messages

 

user_93zbsw Thank you for reaching out to us here today to let us know you are experiencing an issue. Our Now TV customers can get assistance 24/7 at https://www.xfinity.com/chat/. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_gbks78

3 Messages

This response is worthless. Say something affirmative not a suggestion to chat with an uninformed chatbot. 

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3 months ago

0

XfinityBillie

Official Employee

 • 

3.1K Messages

@user_gbks78 We appreciate you taking the time to reach out to us here on our Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

It looks like you had mentioned that you are using NOW TV correct? If that is the case, then the information that was provided by @DreamSayerZ would be correct if click the link they provided. "Note: LG TVs, Samsung Smart TVs, and Apple TV devices are not eligible to stream NOW TV content." If you would like the option to stream on the Apple TV we can look into sending you a Xumo box, if you don't already have one. The first box is free, there is just a one time activation fee of $15.00. If you are interested in this resolution, please send us your full name and address via DM to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

3 months ago

0

user_5b7ab4

Visitor

 • 

6 Messages

3 months ago

Good luck it’s been 2 years and counting for me

0

0

user_fmhyut

1 Message

3 months ago

Mine just stopped working today. Have been using it at least 6 months. 

3

0

DreamSayerZ

Problem Solver

 • 

688 Messages

@user_fmhyut​ Are you subscribed to NOW TV or NOW StreamSaver?

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3 months ago

0

user_gbks78

3 Messages

 No. I can stream on other devices. 

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3 months ago

0

XfinityAmandaB

Official Employee

 • 

2K Messages

 

user_fmhyut Are you still running into issues with your Xfinity Stream app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_4b0d7n

1 Message

3 months ago

Same here. Xfinity Stream worked fine for months. Stopped working yesterday no explanation. Followed all the steps to uninstall. Reboot. Now have to airplay to the TV from my Xfinity Stream app on my phone which is ridiculous considering the Xfinity Stream app worked fine on my AppleTV for months and just stopped working for no reason.  No other apps are having an issue. Seeing how difficult it is to get support after scrolling and chatting for hours I’ll probably just cancel and use another service that works consistently.

1

0

XfinityEricB

Official Employee

 • 

2K Messages

 

user_4b0d7n Are you using the stream app with a cable subscription, or are you using it with one of our new NOW packages?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_gru95l

5 Messages

3 days ago

This [Edited: Language], it was made available on Roku, why not on Apple.  I want to use only one remote.

(edited)

1

0

XfinityDemitrius

Official Employee

 • 

1.6K Messages

Hey @user_gru95l, Thank you for visiting our official Xfinity Forums Community support page. What questions or concerns do you have regarding the Xfinity Stream App at this time? Please provide a detailed response so we can best assist. Hope to hear from you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 hours ago

0

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