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4.3K Messages

Tue, Jul 30, 2019 9:00 AM

Xfinity Stream - How To Enable Flash on a Google Chrome Browser

If you use a Google Chrome browser to watch shows or movies from the Xfinity Stream portal ( xfinity.com/stream), you’ll need to enable Flash. And starting with the latest version of Google Chrome, Chrome 76, you won’t be able to turn on Flash from within the Xfinity Stream portal.

That means the next time you open the Chrome browser, you’ll have to enable Flash through Chrome’s built-in settings. Read on to find out how!


Enable Flash on Chrome

To enable Flash on Google Chrome:
  1. Go to xfinity.com/stream.
  2. Click on the Lock icon to the left of the address bar.
    Lock icon left of url 
  3. Click the dropdown to the right of Flash, scroll down and select Allow.
    Flash on left with drop down box on right with Allow as second option on drop down 
  4. Click Reload to apply the settings.
    Reload button appears below url
     
If the Flash dropdown is missing:
  1. Follow steps 1-2, then click Site Settings at the bottom of the page.
  2. Click the dropdown to the right of Flash, scroll down and select Allow.
    Flash on left with drop down box on right with Allow as second option on drop down 
  3. Click Reload.
    Reload button appears below url
     
Still having trouble? Visit the   Google Chrome Help  site for more information.
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Responses

Tcalg

Problem Solver

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179 Messages

2 y ago

Is Comcast planning for the day when Flash is no longer available in any form on any web browser?  When can PC users expect to see an Xfinity Stream website that doesn't use Flash at all?

Regular Visitor

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9 Messages

2 y ago

 Adobe Flash player will soon be taken from Google Chrome support. How will people using Comcast be able to stream Movies and TV on their computer using Google Chrome after takes effect???

 

Rustyben

Expert

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24K Messages

2 y ago


@bobdc6 wrote:

Flash doesn't work that well anyway, they should just go ahead and change it now.

And whill they're at it, restore the ability to set up recordings remotely, it's been TWO years since they said it was temporary.


flash is used to verify security (HDCP) of the stream not to actually play. that process is currently approved by the network programming providers. the remote recording issue is still not resolved in the patent court process.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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bobdc6

Frequent Visitor

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12 Messages

2 y ago

Flash doesn't work that well anyway, they should just go ahead and change it now.

And whill they're at it, restore the ability to set up recordings remotely, it's been TWO years since they said it was temporary.

Regular Visitor

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9 Messages

2 y ago

I am and have been using the flash player- my question is that when Chrome no longer supports the Adobe flash player starting in December, how will we watch things on Comcast.??

lh30

Frequent Visitor

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15 Messages

2 y ago

Thank you for this helpful information.  Do you have any help for Microsoft Edge?  Every time I open Stream there, I must go through several steps to allow Flash. 

Rustyben

Expert

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24K Messages

2 y ago


@lh30 wrote:

Thank you for this helpful information.  Do you have any help for Microsoft Edge?  Every time I open Stream there, I must go through several steps to allow Flash. 


just part of edge

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Rustyben

Expert

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24K Messages

2 y ago


@larry2030- wrote:

I am and have been using the flash player- my question is that when Chrome no longer supports the Adobe flash player starting in December, how will we watch things on Comcast.??


that is december 2020 not this december. 

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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lh30

Frequent Visitor

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15 Messages

2 y ago


@Rustyben wrote:

@lh30 wrote:

Thank you for this helpful information.  Do you have any help for Microsoft Edge?  Every time I open Stream there, I must go through several steps to allow Flash. 


just part of edge


Actually, this only started on Edge about two weeks ago.  It's really annoying.  

Frequent Visitor

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8 Messages

2 y ago

I just wish the would just move ahead and stop using flash.. why wait until the end... just move past it already... 

 

You charge enough money for your service as it is so spending a few dollars on a team to remove flash ASAP should not be an issue so stupid to wait until last minute so when something goes wrong.. and it most likely will... people will be without any streaming abilities. 

New Poster

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3 Messages

2 y ago

when i enable flash in chrome i get broken streaming on pc and pixels, anyone knows how to fix this?

New Poster

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1 Message

2 y ago

I enabled flash as directed but the video portion of on demand is garbled.  Audio portion is fine, ut unable to watch due to distorted picture.  Any suggestions?  Worked fine up until about a week ago; hasn't worked since.  Thanks!

Rustyben

Expert

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24K Messages

2 y ago


@krlawrence22 wrote:

I enabled flash as directed but the video portion of on demand is garbled.  Audio portion is fine, ut unable to watch due to distorted picture.  Any suggestions?  Worked fine up until about a week ago; hasn't worked since.  Thanks!


a new chrome version just came out today. upgrade and see if they fixed their problem.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

 • 

2 Messages

2 y ago

I've followed the directions, exactly, as described and find the picture still flashes in and out. I've gone to the settings in Chrome and made xfinity a default user of flash,same result. Netflix, Hulu, Tubi, AMC, etc., only Xfinity gives me a problem, each and every time I use it. 

Rustyben

Expert

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24K Messages

2 y ago


@bcdjr wrote:

I've followed the directions, exactly, as described and find the picture still flashes in and out. I've gone to the settings in Chrome and made xfinity a default user of flash,same result. Netflix, Hulu, Tubi, AMC, etc., only Xfinity gives me a problem, each and every time I use it. 


yes the new version did not fix the issue. on another thread a regular poster here gave me a series to try and it would not play with hardware acceleration on and played badly with it off and i have a fast PC.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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