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Chris74656
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15 Messages

Monday, October 16th, 2023 12:19 PM

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XFinity Stream / For You often missing list of shows for the previous night?

I often go to Xfinity Stream (on my PC using Firefox) and look at shows that were on last night; for example I'm now looking for "Sunday Night Shows" but when I scroll down the page I see Recent Channels, All TV shows included with your service, Free Halloween movies, New & Popular movies to rent or own, Popular movies, Popular TV shows, Sports on now, Live TV, Free streaming channels now, Free samples, Free premium movies (without ads), Free movies, All free kids TV & movies and Browse more but the section for "Sunday night shows" is missing. This is not an isolated indecent either as I often notice that on Thursday or Friday that the section for Wednesday night shows or Thursday night shows is often also missing; not always but enough to really be annoying. What's the problem here?

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9 months ago

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Chris74656

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15 Messages

1 year ago

And today "Monday night shows" appeares between Free streaming channels now and Free samples and no amount of refreshing the page yesterday made "Sunday night shows" appear.

(edited)

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Chris74656

New Poster

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15 Messages

1 year ago

And today "Tuesday night shows" does not appear, there is nothing in between "Free streaming channels on now" and "Free Samples"

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XfinityAmira

Official Employee

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3.8K Messages

1 year ago

Hello @Chris74656! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and my team is here to support you. We definitely want to get to the bottom of this for you. 

 

For troubleshooting purposes, have you attempted to see if this same thing occurs on a different device? When did this first start to occur on your end? Before that, did the previous night's shows always populate on your end? 

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Chris74656

New Poster

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15 Messages

1 year ago

It's been almost a month now and I've hear nothing other than that this problem was refereed to the "Team" and it continues to happen the same days every week. For example every Monday there is no section for "Sunday night shows" and today that section is missing again. What is the status of this issue?

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XfinityFrank

Official Employee

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1K Messages

@Chris74656 Hi there! We sent a private message to you a few weeks ago in regard to this but have not heard back. If you go into your private messages, you should see it. Please check and respond there when you have a chance. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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Chris74656

New Poster

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15 Messages

10 months ago

I was contacted by your representative [Edited: Personal Information] in November of 2023 and I discussed the problem with him extensively and provided him with plenty of screen captures. He said that he passed it all to the "Advanced Team", I've emailed him multiple times and he has not responded to me and I have no idea what the status of this problem is but it's not fixed that's for sure.

(edited)

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XfinityAlfonso

Official Employee

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1.2K Messages

@Chris74656 Thank you so much for this context. Since there was prior contact we should be able to retrieve those records from your account, and then re-escalate this issue. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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user_x35j79

1 Message

9 months ago

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_x35j79 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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