xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

@XfinityMarshante​ Thank you for your attention to this. 

LG tv is model 43UP7670PUC manufactured 01/2022. Software is set to Auto Update, so it is difficult to track changes, however the current LG software listed version is 03.53.45 with no further update which appears to have been released 09/2025 - so it does not appear there was was an LG update before/after this issue. The tv was unused and unplugged for 3 weeks 07/16-08/07. 

Reinstalled Xfinity Stream version says it is 1.14.4 updated 10/11/2022, but hard to believe it hasn't been updated since, and when I look at Settings/About it reports version 2.6.0.

Hope that helps.

@user_1g37kz

Thank you for providing those additional details. That information is very helpful.

Based on your testing, it does appear the issue is isolated to the Xfinity Stream app on the LG TV rather than the recording itself. The fact that you're able to fast-forward and adjust the playback position through Xfinity Stream in a browser after disabling the VPN suggests the in-progress recording functionality is working on the account side.

I also appreciate you confirming the LG software version and app information. Since you've already reinstalled the app, power-cycled the TV, and tested the functionality through another device, we've ruled out several common causes.

I'd like to document these findings, including that the issue affects multiple channels, is limited to the LG TV app, and began within the last month. That should help determine whether this is related to a recent compatibility issue with the Xfinity Stream app on LG devices. In the meantime, have you noticed this behavior with all in-progress recordings, or only certain channels and programs?

@XfinityLinda​ 

Thank you for your prompt response.  Some additional notes/clarifications:

The FF issue referred to above (and issues noted below) relates to all in-progress recordings for all programs and from all channels.

In addition, the Rewind function has changed from allowing rewind at 1x, 2x, 3x, "Lightning" speed to only jumping back 5-10 seconds anytime the RW button is selected - multiple selections result in multiple jumps - but no smooth rewinding at any speed.

There has also been a change in options when selecting a recording.  Traditionally, and for completed recordings, options (buttons) to Resume or Restart the recording are available.  For in-progress recordings, these have been replaced with a single "Watch" button which starts the recording from the beginning - even for previously viewed in-progress recordings that have progressed well into the program.

While I first noticed these issues on my LG tv's Xfinity Stream App, the same issues appy to the Xfinity Stream App on my Samsumg tv.  So it appears to be an Xfinity compatibility issue rather than solely an LG compatibility issue. 

I am having the exact same issue. Has there been a resolution?

Hi @user_1g37kz,

Thanks for providing us all with an update! Did that supervisor provide you with a ticket number by chance? 

Update on this issue:

No further contact from xfinity.

At least 6 other users - f66961/8e6mgy/5q5jmp/td2jlk/yolb9u/hij6zr - have reported this issue on a variety of tvs, and each seems to be directed to send a DM - why hasn't this been upgraded to a system wide issue and known software bug with updates on progress to solution?

Apparently some cosmetic action has been taken:

I can now select the ff button AND the slider appears to advance at varying speeds as in the past - BUT no matter where you stop, it Restarts from the beginning of the program.

Likewise, the RWD button now shows a slider and rewinds at varying speeds - BUT no matter where you stop, it restarts from the beginning of the program.

There is now an option to Resume/Restart the program instead of just Watch -BUT no matter which you select, it restarts from the beginning of the program.

Ever miss the first half of a football game, start watching the recording and 30 minutes in try to rewind to watch a play or skip through a commercial - guess what - RESTART! - you'll have to watch all over again, or switch to watch live - and miss the first half (plus the action since you first started watching), or wait until the entire game is over to watch your recording with full Rwd/FF functionality that you used to have.

Here is the only - admittely mickey mouse - workaround I have found:

1) Delete recording.

2) Go back to Live, select the program and start recording again.

3) Go to Saved/Recordings, at the bottom of the list, you'll find Deleted Recordings the latest of which is the one you just deleted - select Recover.

4) You now have 2 partial recordings of your program (hopefully without much lost in between) - but the first part will now function as a completed program allowing you to RWD/FF as normal.

5) You can repeat to break the in progress program into as many completed partial recordings as needed, or eventually watch live or wait until the entire remaining program has completed.

Note that due to time lag you may have to wait a bit (minimal time) in between steps for the program to adjust to new recording, so best to do during a commercial in case you lose several seconds.

Hopefully xfinity contines to make progress on this issue - and maybe even notify us when it is completely resolved.

Thanks SO MUCH for the tip. It works!!!!!!!

Looks like a comment from a 20 year comcast subscriber doesn’t warrant the attention of comcast.

@anguswhyte  Thank you for taking the time to provide those details. I can definitely understand how frustrating it would be to lose functionality that was previously working. We'd like to gather some additional information about your LG TV model, Xfinity Stream app version, and DVR setup to determine whether this may be related to a recent application or platform change.  Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

Agree completely. I am not aware of any progress being made.