XFINITY STREAM BROKEN. AGAIN.

Title says it all. Had a problem with Xfinity Stream that took months to get fixed, it finally got fixed around mid July and now it is broken again and worse than before. On all devices, most of my saved TV shows and movies are no longer visible, and the browse feature is not working either. When I try to use the Xfinity Stream browse feature via the internet browser I get a message that says: "Sorry, this isn't working - There's a problem with your selection. We're working to resolve the issue as quickly as possible so please try back later." When I try to access Xfinity Stream via any of my three XUMO boxes I get: "Something went wrong. Please try again later (Error: TVAPP-00611)" That error code is new and I cannot find any info on it. Need some info on this. Also, I just discovered, when I attempt to access Favorite Channels via the Xfinity Stream website I get (Error TVAPP-00502).

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XfinityJeniece

Official Employee

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2.4K Messages

2 months ago

Hey there, Vando22, thanks for reaching out through Xfinity Forums I would be happy to help you with the app! I know I love watching the Xfinity Stream app in my office and would be lost without the Favorite Channels section. You have reached the right place.

Have you tried any troubleshooting steps already?

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Vando22

Contributor

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78 Messages

This problem seems to have sorted itself out, though I'm curious if it had anything to do with the capacity of saved movies increasing from 275 to much more. During my last issue with Xfinity Stream they said the capacity would be increasing? Is that still happening?

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2 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

Vando22 Wonderful, I am happy to hear about the issue being resolved. Now you can get back to enjoying your favorite programs. I am not showing any updates on the storage capacity on Xfinity Stream. Is this an update you received through email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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Vando22

Contributor

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78 Messages

Around two months ago I was told in a DM, while dealing with a three month issue regarding the saved movies, that the storage capacity was going to be 250 movies and was going to increase to 2500 eventually. After this recent issue the capacity now seems to be 275 movies, which is why I thought it may have had something to do with that.

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2 months ago

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XfinityShawn

Official Employee

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1.1K Messages

Vando22 We can help you further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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Xfinity Stream Website

Vando22

XFINITY STREAM BROKEN. AGAIN.

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