Hello @user_qkpno8, and thank you for reaching out here on our Xfinity Community forums.
We understand how disappointing it can be when a feature you've enjoyed using is no longer available.
Just to clarify, Xfinity has offered three different apps, each serving a different purpose:
Xfinity app: Used to manage your account, billing, internet service, and equipment.
Xfinity Stream app: Used to watch live TV, On Demand programming, and manage DVR recordings.
Xfinity TV Remote app: Previously allowed customers to control their Xfinity TV boxes from a phone. This separate app was retired on February 11, 2025.
If you're looking to control your X1 cable box from your phone, the Xfinity Web Remote is still available through your mobile browser.
Just to make sure we're pointing you in the right direction, are you referring to controlling your cable box from your phone or navigating the Xfinity Stream app on your Smart TV?
XfinityCliff
Official Employee
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887 Messages
2 hours ago
Hello @user_qkpno8, and thank you for reaching out here on our Xfinity Community forums.
We understand how disappointing it can be when a feature you've enjoyed using is no longer available.
Just to clarify, Xfinity has offered three different apps, each serving a different purpose:
If you're looking to control your X1 cable box from your phone, the Xfinity Web Remote is still available through your mobile browser.
Just to make sure we're pointing you in the right direction, are you referring to controlling your cable box from your phone or navigating the Xfinity Stream app on your Smart TV?
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LB1001
Visitor
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2 Messages
2 hours ago
Plus it no longer has favorite channels! Very upset!
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