Visitor
•
1 Message
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
user_g29l3k
Contributor
•
53 Messages
11 days ago
Quite a few other people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
1
user_dg81dp
Visitor
•
1 Message
11 days ago
This update is the opposite of user-friendly. It is awful
2
user_yuxvfx
Visitor
•
18 Messages
10 days ago
@Xfinity Support
The new update on Samsung TVs is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the entire GUIDE to move from channel to channel. It wasn’t great previously but worked well enough in comparison to this. This update makes changing channels an even more difficult chore instead of simplifying the process. It’s difficult to imagine any TV-watching human being tested this app before it was widely released.
The info for each channel on GUIDE used to indicate if a program was NEW. That feature has also disappeared. It’s very useful and sorely missed.
(edited)
0
XfinityChelseaB
Official Employee
•
2.7K Messages
9 days ago
Hello @user_d1bbc0, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To change the picture format or aspect ratio while using the Xfinity Stream app on a Samsung TV, you’ll need to adjust the TV’s picture settings because the Xfinity Stream app does not have its own aspect ratio or zoom controls. Using your Samsung TV remote, press Home or Menu, then go to Settings > Picture > Picture Size Settings. From there, select the preferred format, such as 16:9 Standard or 4:3. If you’d like the picture to fill more of the screen, select Custom and enable Fit to Screen, if available on your TV model. Let us know if that helps!
4
0
dlkfjadlj
New Poster
•
4 Messages
7 days ago
Also can’t filter channels so I have to scroll through hundreds of channels to get to HD programming. Very annoying.
1
user_p3hod2
Visitor
•
1 Message
4 days ago
The latest update is so awful! The scrolling [Edit: Inappropriate language], no favorites, can't tell at a glance if the program is New or a Repeat, and playback of a recorded program doesn't start where I left off - it starts over each time!! Xfinity Roberto, your team should have worked out solutions before you went live with the new update.
(edited)
3
0
user_sodgn5
Visitor
•
2 Messages
2 days ago
Just chiming in to say PLEASE FIX THIS. We just spent an hour on the phone with a rep trying to fix it - obviously it did not work.
Signed,
A frustrated xFinity customer.
0
0
user_a1xo07
Visitor
•
1 Message
15 hours ago
What is wrong with these idiotic updates that regress . Much harder to switch between channels with a Samsung remote. Why don’t these designers check this stuff out!
0
0
user_7j6b23
Visitor
•
1 Message
4 hours ago
I am also having trouble with the new Xfinity app for Samsung. Each time I turn the television off and back on, the app makes me sign in again using the QR screen. Very annoying! Also, they record it programs have no resume function, so I must start back at beginning if something glitches or if I turn the TV off to go do something. Of course I can fast forward to the point I left off, but that is also unnecessarily annoying. The guide is difficult to navigate because there’s no way to indicate favorite channels. And, the overall navigation is less intuitive than any of the previous iterations. I hope there’s a plan to address all of these issues. I don’t know if these issues exist on other platforms, but for Samsung this new version was clearly not ready for a rollout.
0
0