Visitor
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2 Messages
Xfinity Stream App on Roku trying to force subscription
I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens fine on my other devices, including Fire TVs, without asking for an additional subscription.
I tried resetting my Roku as well as deleting and re-adding the app, and neither solution worked. All firmware is up-to-date for both Roku and app.
DreamSayerZ
Problem Solver
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800 Messages
5 hours ago
@user_2dh23a Are you already subscribed to a cable TV package with Xfinity? See this help document for more information; https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
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