U

Visitor

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2 Messages

Monday, June 16th, 2025 5:16 PM

Xfinity Stream App on Roku trying to force subscription

I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens fine on my other devices, including Fire TVs, without asking for an additional subscription. 

I tried resetting my Roku as well as deleting and re-adding the app, and neither solution worked. All firmware is up-to-date for both Roku and app. 

Problem Solver

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800 Messages

5 hours ago

@user_2dh23a Are you already subscribed to a cable TV package with Xfinity? See this help document for more information; https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

(edited)

Visitor

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2 Messages

No, but Xfinity stream includes free shows and movies for people with their internet plans. I have no trouble using it on Fire TV. That document does not address my issue. 

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