Visitor
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15 Messages
Xfinity stream app on roku not working
The Xfinity stream app on roku is not working on all three of my devices at home. I get the error message that I must be on my home wifi to use this which I am. The roku software is updated and I have deleted and installed the Xfinity stream app on multiple devices and still get the same error (TVAPP-00101) Xfinity service works fine on the Xfinity box itself. When I called Comcast, the agent said that this is not their problem! Any help? This has worked for at least a couple of years with no issues.
user_c31f19
Visitor
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15 Messages
3 years ago
When I called a second time, I was eventually connected to one of the advanced technician who said that this is a "known outage" affecting the Northeast and that engineering is working on this. Not sure what this really means but at least it was acknowledged that this is an Xfinity problem. I wonder if this is related to the recent Roku software update...although other people have posted about this issue in the recent past as well before the update.
(edited)
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user_890bcd
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2 Messages
3 years ago
Day 3...Still not working!!! So frustrating!
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user_82a72e
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1 Message
3 years ago
Same issue -- San Francisco Bay Area location. Advanced support says this is a "known issue" -- gave me a ticket number and promised a text message to alert me when resolved
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user_c31f19
Visitor
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15 Messages
3 years ago
Hi, I just checked and the issue is now resolved and the Xfinity Stream is currently working on all my Roku Devices.
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stuman2236
Visitor
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3 Messages
3 years ago
Still having the issue on one of our Roku boxes.
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pjjmccoy
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1 Message
3 years ago
The Xfinity beta app on My 3 Roku devices are still not working. Called them twice, did everything on my end. They said it was on their end and said they’re working on it. It’s been 3 days still nothing! Help!
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stuman2236
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3 Messages
3 years ago
Mine is working again today so far.
it’s a nice upgrade too!
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user_52e83e
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1 Message
3 years ago
Using my Roku on my Vizio TV with in connected by Wireless to my Xfinity Router when I try to use the Xfinity APP I get this message
" This Device can only access Xfinity Stream on your in home Xfinity Wifi. Use the app on your smart phone, tablet or laptop to watch on the go, any time you like "
Any ideas ? my TV is connected to my in home Xfinity Wifi, not sure how to fix this.
Michael.
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user_abd8bc
Visitor
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1 Message
3 years ago
My Roku devices have been working perfectly well with Xfinity for years except for the last month. My Roku devices do not connect to the Xfinity WiFi. I have read that it's because Xfinity has changed their security settings. I changed some security settings about three weeks ago to a lower level of security and the Roku devices were able to connect. About two weeks ago they started to not be able to connect again. If Xfinity's response is "this is not our problem" it will not be a satisfactory answer.
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MGinAveMaria
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3 Messages
3 years ago
I had similar issues with stream not connecting with home wifi.
I read in another post to remove the stream app and then unplog roku for at least 5 minutes. Then plug it back, reinstall stream app, and see if it works.
I also noticed that in my case, I had two TVs with roku. One was connecting to the home wifi and the other TV was connecting to another wifi (an extender to my home wifi). I made sure both TVs were connecting to the home wifi. I also restarted my home wifi modem just to start fresh. So far they connected back again.
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Boeblaze
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2 Messages
3 years ago
I am in Detroit Metro Area in Michigan, and this problem started yesterday. I have rebooted everything, modem, roku, tv, etc......... Can stream Disney and other Apps on Roku, but not Xfinity Beta App. Error code: TVAPP-00116........ Please help!
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user_b029be
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2 Messages
3 years ago
Not working North of Boston today
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