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user_7f1e4c
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Thursday, November 17th, 2022 11:08 AM

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Xfinity stream app on roku missing channels

Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone. 

Question

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Updated 

2 years ago

6.4K

72

erin4473

Visitor

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3 Messages

2 years ago

I did 2 things from 2 different users.  I did a system refresh, and still had only one channel but then did the * on xfinity stream and restart channel and all are there.  I hope it works for others.   

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voodoovicki

Regular Visitor

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9 Messages

@erin4473​ After the grandkids leave I'll try that but not sure what you mean system refresh??  I only had NFL All access the other day and now only about 7 stations but none I care for and definitely not enough for what I'm paying for. I keep hoping to turn it back to Xfinit Stream live and have 'everything' back. 

2 years ago

0

user_d74d6b

Visitor

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3 Messages

The system refresh form the xfinity website fixed it for me ~

2 years ago

0

Andyr1

Gold Problem Solver

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8K Messages

2 years ago

It seems to have fixed itself for me without doing a refresh. I did reboot the modem some time earlier, but it still failed when I checked shortly after. A few hours later, and the channels are back.  DVR schedule is still blank. 

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user_2fe40a

Visitor

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1 Message

2 years ago

Things appear to be working again.  If it helps, I signed out of the streaming app and then signed back in.  Had to register the device again.  Just follow the instructions.   No router reset or call to support.  

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voodoovicki

Regular Visitor

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9 Messages

2 years ago

My issue was fixed sometime today, I even rec'd a call from them tonight with a live person that I could clearly understand, said they were from the Executive office. I have slammed their c/s for the past 7 or 8 year as that is when it started going down but I've had two main issues correct in a reasonable amount of time in the last month and great communication. I'm hoping this is a new trend on getting back to the c/s they used to have. 

(edited)

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user_2cc2f1

Visitor

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2 Messages

2 years ago

When will this be resolved? Does xfinity even care?

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user_2cc2f1

Visitor

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2 Messages

2 years ago

When will this be resolved? Does xfinity even care?

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CCJennifer

Problem Solver

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743 Messages

@user_2cc2f1 This is never the feeling we want you to have. Our fix teams are engaged and working on this. In the meantime, troubleshooting has helped in some cases. We'll be happy to see if we can get your Stream app working sooner. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

2 years ago

0

boslady_315270

Visitor

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7 Messages

2 years ago

We feel very much like Xfinity does not care. I cannot stream from any device. Why?? @XfinityCMFA @Xfinity-ICS-UID @Xfinity_Support My issue has been posted and not taken care of for over two weeks now. 

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XfinityNico

Official Employee

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553 Messages

Hello @boslady_315270! This is definitely not the case, and we want to make sure your services are working the way you expect them to. We'd be more than happy to help. 

In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2 years ago

0

GaryB007

Visitor

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14 Messages

2 years ago

My problem on Roku was fixed. I just tried it after someone posted it would be fixed that day.  Didn't have to do anything it was just working again. 

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CCTimothyA

Problem Solver

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785 Messages

@GaryB007 That is awesome to hear that it has been fixed for you. 

 

I no longer work for Comcast.

2 years ago

0

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