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user_7ad9c3
20th Anniversary celebration
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Visitor

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6 Messages

Friday, June 2nd, 2023 2:27 AM

Closed

Xfinity Stream app on Apple TV TNT issues

TNT network on Xfinity Stream for Apple TV is not working properly.  After a few minutes of watching it freezes.  Picture quality is also hit and miss until the channel freezes.  All other channels seem to be working properly.  Xfinity, please get these bugs worked out or I will be canceling my service.

Question

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Updated 

1 year ago

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This conversation has been merged. Please refer the main conversation:

TNT not working on Xfinity stream

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XfinityChelseaB

Official Employee

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1.2K Messages

1 year ago

Hello @user_7ad9c3! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry you're having trouble with your Xfinity Stream App and would be more than happy to help. Are you still having trouble with the TNT channel tonight?

 

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user_7ad9c3

Visitor

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6 Messages

@XfinityChelseaB​ Yes.  The issue is still occurring.  When first turning to TNT the picture is fine, then it degrades and degrades until finally it freezes.  I don't have any similar issues on any other apps and my internet connection is strong, so it would appear that it is a Xfinity Stream app issue.

1 year ago

0

CCTimothyA

Problem Solver

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785 Messages

Thank you for letting us know. How long has this been going on? Have you deleted the app and reinstalled it? 

I no longer work for Comcast.

1 year ago

0

user_7ad9c3

Visitor

 • 

6 Messages

I deleted and reinstalled the app.  Same problem.  Has been a problem since I started using the app on my Apple TV a few days ago.  It's almost like a buffering issue on this one channel.  Don't have this issue on any other Xfinity channels.

1 year ago

0

CCTimothyA

Problem Solver

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785 Messages

@user_7ad9c3 Thank you for letting us know. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

1 year ago

0

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