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6 Messages

Tuesday, December 24th, 2024 7:34 PM

Xfinity Stream app not working

Pressing the rewind causes the show I am watching to rewind to the beginning. Previously pressing once would rewind slowly, pressing it again the number two would show up and it would speed the rewind, pressing it a third time three would show up and rewind even faster, pressing it again would rewind at the fastest speed.

Forward works correctly. 
Spent over a hour with Xfinity support without any success in getting it to work again. 
The application is being used on an LG TV downloading the Xfinity stream application

1 Message

8 days ago

I too am getting this exact issue on an LG C1.

Official Employee

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1.8K Messages

Hello user_x4wwdd thank you so much for using our Forums and for taking the time to contact us to let us know you are also impacted. Is this issue still ongoing with your device and our app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

7 days ago

It's not just LG TVs,  we have the same issue on all of our Samsung TVs.  It's ashame that a big company like Comcast can't figure out how to make or fix an App that actually works the way it should.  

Visitor

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6 Messages

7 days ago

This issue needs to be escalated to Xfinity leadership so they can direct the app development team to FIX IT! What an abysmal failure - so many of Xfinity's "valued" customers are stuck with this worthless app - ever since the last "update" the reverse functionality is completely broken. No excuses - it's been 3+ weeks. Let's go Infinity - we are all waiting, and waiting, and still waiting...

1 Message

12 hours ago

We are having the same issue!  And we have a samsung tv.  It is not an issue on any other device like the I pad or phone.  

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