Xfinity Stream app not working

Hello user_x4wwdd thank you so much for using our Forums and for taking the time to contact us to let us know you are also impacted. Is this issue still ongoing with your device and our app?

Yep. This is happening on my Samsung.  Just started a couple weeks ago.  

Dlionsfan thank you for using the Community Forums. I understand that you are also coming across a concern with the Stream app currently. Can you share with me the troubleshooting steps you have attempted thus far?

xfinity streaming not working again. Every evening around 9 it stops. Sometimes comes back around mid morning for the day then off again at night including during super bowl. Have rebooted modem, all the tvs, computer and tablet. Doesnt help. Been going on for about 2 weeks. Ever since xfinity did an"upgrade" in our area.

Greetings, @user_rt8ns0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this Xfinity Stream issue. You have definitely come to the right place for assistance.

Our developers have been made aware of this issue and are currently working toward a solution. We haven't received any significant updates since December 27, but we are continuing to monitor their progress and will post an update on this thread as soon as we have more details to share.

Hello, @user_209m3q

We are sorry for the inconvenience. This is an ongoing issue our engineers are working to resolve.

Good to know you’re working on it. It’s a small thing but incredibly frustrating!  We’ve had your technicians out they replaced the box and the modem. But they act like they’ve never heard anything about this app situation. You might wanna have a meeting with your technicians and say just what you put up above because this has been really frustrating and it made us contemplate getting some other provider. When you pay for something you expect the best

@user_039bab​ no they aren’t listening. They came out. They replaced the modem the box, but that doesn’t help the streaming app. The technician was great kind patient, but he’d never heard of this problem with the app. So they need to educate their technicians when they come into your home or tell us when we call. Yes, we’re working on that having someone come isn’t going to help. It’s extremely frustrating when you pay for something that you don’t get everything that they promise you. Is it time to find a new provider maybe

I don't think it has anything to do with the hardware... It worked fine till December'ish 2024 and the only variable is software?

Hello, user_039bab. Thank you so much for using our Forums and for taking the time to contact us to let us know you are also impacted. Are you still experiencing this with your device and our app?