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Newbritainbilly
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6 Messages

Wednesday, June 19th, 2024 6:43 AM

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Xfinity Stream app not working on HD 8 12th generation

Was working a few days ago and then stopped. Xfinity name pops up then nothing

Question

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Updated 

10 months ago

107

6

0

ClawinAtcha

Visitor

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8 Messages

11 months ago

Same here. I noticed the problem for the first time on June 18th. Still won't load. I tried uninstalling and redownloading the application on the Amazon Fire HD 8. Of course, also tried restarting the device. Also tried disconnecting and reconnecting to my home wi-fi. Still the issue persists.

10

user_t4uoux

1 Message

11 months ago

Same. I tried everything @ClawinAtcha and @Newbritainbilly tried. Nothing.

1

0

CCKrista

Retired Employee

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1.5K Messages

Hello @user_t4uoux, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

11 months ago

0

BruceW

Gold Problem Solver

 • 

26.4K Messages

11 months ago

In https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-stream-app-on-kindle-fire-hd-8-os-863/667715e0fda2af2c09e9b5b0?commentId=6679bb0ed8ecff174a298257 Employee @XfinityAdrienne wrote, in effect, "We're working on it".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

user_audge

2 Messages

11 months ago

I'm still having the same issue.

1

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XfinityEmilyB

Official Employee

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2K Messages

@user_audge I want to make sure your Xfinity Stream app is working for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

Newbritainbilly

New Poster

 • 

6 Messages

10 months ago

Just got an update to my Xfinity Streaming app. Working perfect now on my HD 8!!!!  Thanks for your help

0

ClawinAtcha

Visitor

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8 Messages

10 months ago

The app is now working on my Amazon Fire HD 8 Tablet as of July 8th. Thanks!

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