Xfinity Stream app not working on HD 8 12th generation

@ClawinAtcha​ I went so so as to reset to factory settings. Problem still there

Hello, Newbritainbilly and everyone! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into when it comes to the Xfinity Stream app. We appreciate everything you have tried to do to resolve the issues. Can you provide more information about the issues you are seeing? Is it trying to load a channel and you're just getting 3 dots for loading? Are you getting any error messages?

Thank you for your feedback, our team can help! What device are you using, and is this issue isolated to one device, ClawinAtcha?

@XfinityMichaelC The initialization screen that says "Xfinity Stream" appears, but then disappears after a second, and then just a black screen. No loading dots, just a black screen.

@XfinityThomasA This is a Fire HD 8 Plus (12th Generation) running the latest OS which is Fire OS 8.3.2.3. This OS has been the same since May 20th. So I think the problem is the Application on this Fire OS.
The issue is isolated to this Fire HD 8 Plus device. The Xfinity Stream application on my iPhone 12 Pro works fine on the same home wi-fi network.

@ClawinAtcha Have you deleted the Xfinity Stream app and reinstalled to see if you get a different result?

Hello @user_t4uoux, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_audge I want to make sure your Xfinity Stream app is working for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.