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hyy
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5 Messages

Wednesday, September 6th, 2023 10:03 AM

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Xfinity Stream app not working for anyone?

I've had problems streaming Live TV or downloading recordings since the evening of 9/5/23.

The errors are TVAPP-251 when trying to stream Live TV (ESPN HD) or download - "Could not create download :: 57006."

Contacted support, said the problem was fixed by them sending signals.

Problem was not fixed.

Went back to chat agent and they claim it's down, not working for anyone.

So the first agent said they fixed my account, the second agent is now saying it's a systemic problem.

Would expect a lot more complaints here if the thing has been down for over 24 hours.

Question

 • 

Updated 

1 year ago

6.1K

20

Was this helpful?

user_fb9d15

2 Messages

1 year ago

Same...the live agent doesn't know anything!

0

user_7523e8

1 Message

1 year ago

My xfinity steam not doing nothing but showing the 3dots Iv done Everything and it’s still not working I went so far as to updating my whole phone n still nothing 

0

XfinityMichaelC

Official Employee

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4.1K Messages

1 year ago

Hello, @hyy and everyone else! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having when it comes to the Xfinity Stream app. I have just tested the app on my Roku device, and it looks to be streaming just fine. Since it has been some time, are you still having issues or has it cleared up for you?

21

0

user_c58c61

5 Messages

Not working on Samsung TV. 

1 year ago

user_e055cf

1 Message

Not working on iPhone or firestick 

1 year ago

0

user_25e7d6

1 Message

Not working on Android device or Roku. I have tried all of the fixes (power cycle, remove channel, send signal, try again). Nothing. Worked fine yesterday, what gives? I am not interested in a game of Tech Support hot potato. Not going to call. 

1 year ago

Superman1975

Frequent Visitor

 • 

33 Messages

@XfinityMichaelC​ 

Is  Watch TV Online, Stream Episodes and Movies | Xfinity Stream working for you too?

Because its not working for me :(

Just getting an Error message.

1 year ago

0

user_901788

3 Messages

It’s not working “Comcast employee”!!!  For anyone!!!  Enough of the stupid canned responses.  Get it fixed!!!!

1 year ago

user_1b40a2

2 Messages

1 year ago

Stopped working in the middle of football game on my tv. Restarted. Deleted. Signed out..tried everything. Now I can’t sign back into it on my tv or my iPhone. 

0

user_3c742a

Visitor

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5 Messages

1 year ago

Xfinity stream is NOT WORKING on any of my devices 9/10/23 @2:30pm!!!

What's the problem? Is it being worked on or do we know anything Xfinity support???

For the price I pay every month this is ABSOLUTELY UNNECESSARY and Xfinity support is not telling us anything.

So what's the deal XFINITY??? 

3

user_489a94

1 Message

Same situation. Chatbot doesnt even have “streaming” as a category or option. Dead in the water on my LG tv and also on my iPhone. Called customer service: “hold times are currently 96 minutes.”  What’s up, Comcast?

1 year ago

0

user_1b40a2

2 Messages

I called too and can’t get through. This is nuts

1 year ago

0

XfinityKei

Official Employee

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1.1K Messages

@user_1b40a2 Sorry for the inconvenience. I know we had an issue on Sunday with our Stream app. Can you confirm for us if you're still having an issue as it should be resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

user_b6c795

1 Message

1 year ago

Xfinity streaming app not working on any of my 3 LG TV's. May be time to drop Comcast cable and just go to other streaming apps

1

XfinityDena

Official Employee

 • 

2.5K Messages

Thank you for reaching out @user_b6c795. Are you still seeing the same issue with the stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_03027f

2 Messages

1 year ago

None of my Samsung TVs work, can’t stream  on Apple devices.  Loads but then is fuzzy and stalls.  I’ve done everything from looking for updates, logout/in, and tried on different platforms. This is an Xfinity issue!!! Get it fixed or refund my cable bill

1

0

XfinityJoshuaG

Official Employee

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331 Messages

@user_03027f so sorry to hear you're having issues but I'd love to help. Please direct message us your full name and address so I can assist. 


Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

1 year ago

0

user_be24c4

1 Message

1 year ago

Xfinity Stream not working on Apple, Firestick, LG, ....

Xfinity: What are you doing to fix this?  What is time frame??

1

0

XfinityMichaelC

Official Employee

 • 

4.1K Messages

Hello, @user_be24c4! Thanks for reaching out to us. I have retested this on a Roku device as well as an LG TV and seems to be streaming without an issue. Right now there is a known issue we are working on for the Apple TV and staying logged in but should be able to stream at this time. If you are still having issues we will need to look into this further. Feel free to send us a DM by clicking the Direct Message icon at the top right of the page, clicking on the pen and pad icon and entering Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_b61262

1 Message

1 year ago

Still not working.  Ridiculous

1

0

XfinityRichard

Official Employee

 • 

1.4K Messages

Hi there, @user_b61262 Oh no I'm sorry to hear that your Xfinity Stream is not working, I use my Xfinity Stream App all the time so I understand the frustration you are experiening. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_a2ae1f

2 Messages

1 year ago

Something is terribly wrong with Xfinity streaming service. Error messages are coming from the service apologizing for the delay, that there is a problem on their end, and please wait while they retry.  When is this going to get a permanent fix?

0

0

user_bd2684

1 Message

1 year ago

After many customer support specialists and multiple failed fixes, one person said they have had problems for two weeks and they are working diligently. My Xfinity Stream app loads and then it says, “Video Cannot Be Played”. Why isn’t there more information available from Xfinity?

0

0

Sbizzle4

1 Message

1 year ago

Xfinity is garbage.  Paying $400 month and cable service, internet and apps are all in and out on almost a daily basis.  I've had techs out looking at it, nothing can be done.  It's a systematic issue.  The service shouldn't be even half of what it is.  I'll be cutting the cord asap!

1

0

XfinityDilary

Official Employee

 • 

1.8K Messages

Thanks for posting on our community forums, @Sbizzle4. I'm sorry to hear you are feeling this way about our services. We want to help turn your experience around. Are you experiencing issues with the Xfinity Stream App as well? Or is this just a rate/offer-related concern? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_urjuhi

1 Message

1 year ago

Yep.  Utterly annoyed.  This is a recurring issue with the app.  Xfinity support can't seem to get the tech team to act.  

1

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

Hey there, @user_urjuhi, thanks for reaching out regarding the app and we definitely want to ensure you are able to watch your favorite shows! Have you tried any troubleshooting steps to get this resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tujqee

1 Message

1 year ago

My Xfinity Stream app stopped loading about a week ago. I have done the troubleshooting and so has my husband. The dots just stare at me. I’ve uninstalled and reinstalled, reset the router and nothing. When will this be rectified?

1

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

Hey there @user_tujqee are these issues still present for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5qukdb

1 Message

1 year ago

Trash!! App is not working and my HOME LINE HAS BEEN OUT FOR MONTHS. SEND A TECH TO HELP

4

0

user_kbrh8n

1 Message

@user_5qukdb​ 

Log out of Roku or whatever you have.  Log out of xfinity.  When it asks you to sign in for xfinity on your screen, use your web browser to put in the code it gives you.  CLEAR YOUR WEB BROWSER, whatever web browser you use. 

I tried and tried to sign in, and there would be a message, "try again later," and it would never let me.  I cleared my web browser cache (mine is firefox) and I could finally log in.  Everything up and running again.

1 year ago

0

XfinityRoberto

Official Employee

 • 

1.5K Messages

Hello and welcome to Comcast @user_5qukdb. I am sorry to hear you are having troubles with our Xfinity Stream App. You are in the right place and I am happy to assist you in resolving this issue. Can you please provide us with more details on the issue you are experiencing? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

sacdadi522

Visitor

 • 

1 Message

All iget are the 3 dots on my PC, I am hardwired in (ethernet) Former concast employee. Did all the "canned" troubleshooting.  

1 year ago

0

user_v5hf1s

5 Messages

Don’t know what to do. They told me they were updating and would be up and running in an hour. 7 hrs. Later nothing.  Stop lying, and sending work to foreign countries

1 year ago

0

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