Xfinity stream app not available on Samsung TV

hi, i just got a new Samsung TV for Christmas and my set top box is old, and I would like to use the stream app instead. I can't for the life of me get the app to load - its not findable in the app area. I've tried "Xfinity stream" "Xfinity stream app" "Xfinity" "Comcast" you get the point.

i've chatted with Xfinity and Samsung and have no resolution.

Xfinity knowledgebase says:

The Xfinity Stream Beta app is available on the following Samsung device models: 2017 TVs with minimum firmware version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630, and MU6290 2017 TVs with minimum firmware version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500, and M450

My device is model code M4500 running version T-KTSAKUC-2085.2 so theoretically should be compatible.

Help!

Responses

CCJennifer

Problem Solver

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743 Messages

2 years ago

Hello @user_ccec30, thank you for being a part of the Comcast family and for taking the time to reach out to us. That is very cool you got a new Samsung TV for Christmas, all I got was a lump of coal. I understand your Cable box is old and would like to use our awesome Xfinity Streaming App. I absolutely love using my streaming app when I can. As for your Samsung TV is our Xfinity app not available or locatable on your TV as selective apps to use?

2

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user_ccec30

Visitor

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5 Messages

@XfinityJennifer thanks for this I missed it when you posted. Yes I’ve searched and it is not found in the apps screen

2 years ago

0

DreamSayerZ

Problem Solver

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435 Messages

@user_ccec30 Did you create/setup a Samsung account on your TV?

2 years ago

0

U

user_eb4479

Visitor

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4 Messages

2 years ago

I just got the M4500 as well and updated to the latest software version. The Xfinity Stream App is not found

5

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XfinityWilliam

Official Employee

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769 Messages

Hi @user_eb4479. Here is a list of compatible TV`s for the Xfinity Stream App.

Samsung Smart TVs that are currently supported:

2021 TVs.
2020 TVs (no minimum software version) All QLED and UHD Models.
2019 TVs (no minimum software version).
2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
2018 TVs with minimum software version T-KTSUAKUC.
2018 TVs with minimum software version T-KTSNAKUC 1131.9.
2017 TVs with minimum software version T-KTMAKUC-1210.8.
2017 TVs with minimum software version T-KTSAKUC-1210.8.

Must be an Xfinity TV customer with a Samsung, LG or Amazon account and compatible Samsung, LG Smart TV or Amazon Fire TV device.
Must create a Samsung, LG or Amazon account and link it to their compatible Smart TV before downloading the Xfinity Stream Beta app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

DreamSayerZ

Problem Solver

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435 Messages

@user_eb4479 Did you create/setup a Samsung account on your TV?

2 years ago

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user_eb4479

Visitor

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4 Messages

@XfinityBilly - My current firmware is T-KTSAKUC-2085.2. I can't imagine the TV (UN32M4500BFXZA) that I just purchased is older than 2017. The Stream app does not appear

@DreamSayerZ - I did not create an account on the TV. I used and existing Samsung login like I have on my other 2 Samsung TV's that both have the Stream App.

Thanks for any insight!

2 years ago

0

DreamSayerZ

Problem Solver

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435 Messages

@user_eb4479 If the stream app does not appear, unfortunately you are out of luck. That model is very basic @ HD 720p. I don't see Xfinity supporting that low end of a TV. You'll need to get a Roku or Firestick.

2 years ago

0

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user_eb4479

Visitor

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4 Messages

There is a new version of the Stream Beta available now. It shows up on the M4500 as well.

2 years ago

0

Xfinity Stream Website

user_ccec30

Xfinity stream app not available on Samsung TV

CCJennifer

user_ccec30

DreamSayerZ

user_eb4479

XfinityWilliam

DreamSayerZ

user_eb4479

DreamSayerZ

user_eb4479

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