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user_9f0bce
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6 Messages

Thursday, May 30th, 2024 9:46 PM

xfinity steam app not working on samsung tv

My xfinity stream app freezes on my samsung tv. It launches, gets through the Purple startup screen, then gets to the next screen(black) with 3 dots trying to load, and gets no further. This just started 3 days ago. Please advise on how to resolve.

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5 months ago

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DreamSayerZ

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568 Messages

6 months ago

@user_9f0bce What model/year is your TV? Check to make sure your TV firmware is up to date. Did you try uninstall/reinstall the app? Also try rebooting your TV. Hold the power button on the remote until you see the Samsung logo flash on/off on the TV then release button.

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XfinityBenny

Official Employee

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638 Messages

6 months ago

@user_9f0bce Can you check the signal strength for the Wifi on that TV?

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user_9f0bce

Visitor

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6 Messages

WiFi is perfectly fine

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6 months ago

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XfinityShawn

Official Employee

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1K Messages

 

user_9f0bce My team can look closer on our end for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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6 months ago

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user_mdsy9b

1 Message

6 months ago

I have this same problem.  If I empty the data and everything it will work but only for that one time.  I have to do it and sign in every time to get it to work. Not worth it for me.  

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DreamSayerZ

Problem Solver

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568 Messages

@user_mdsy9b​ What is the make/model and year of your Samsung TV? Did you check that your TV firmware is up to date? Also check on the Samsung web site for a newer version, if the TV says no updates.

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6 months ago

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XfinityAngie

Official Employee

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1.4K Messages

 

user_mdsy9b, Thank you for reaching out to Xfinity Support. I am sorry to hear you are having issues with your Samsung TV. If there is anything we can do, don't hesitate to ask. We are here for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_a568bc

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2 Messages

6 months ago

I've done everything on this thread. I have the same issue. Works once after delete/ install, then locks up again. TV up to date, wifi strong, no ther services have an issue, just this TVs useless operating system.

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_RunsWithScissors_

4 Messages

@user_a568bc​ Just had this same issue - 2 hours of trying to get help for it proved to be a waste of time! It finally just "fixed" itself.  My LG tv started doing it, deleted it, reinstalled it, signed back in, but now it won't keep my log in information so I have to sign in EVERY TIME! So frustrating! 

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6 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, user_a568bc, thanks for reaching out through Xfinity Forums regarding the issue with your Stream app! We definitely want to ensure that you are able to get logged in to enjoy all of your favorite programs! We would be happy to help you with troubleshooting. Are you getting that same three dot screen after uninstalling and reinstalling the app? What the is the model on your Samsung TV?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_9f0bce

Visitor

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6 Messages

Works after I delete/reinstall, but then reverts back to same issues not working. Samsung TV Model is TU7000 and had been working perfectly fine. Same issue- freezes on the 3 dot loading screen. Incredibly frustrating

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6 months ago

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user_0bo06j

1 Message

I have the same issue,  does not seem to be an answer posted from customer support?  Disappointing level of support.

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5 months ago

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mvren

Visitor

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1 Message

I have the same problem. Streaming the app through my Samsung tv. Newest Samsung update and multiple reinstalls. I even did a factory reset and it only lasts a day and then it gets hung up. So frustrating. 

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5 months ago

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