Frequent Visitor
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8 Messages
Xfinity Rewards Free Movie Not Appearing on Rewards Page
I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appear as an option, even though others have said they have already claimed it. It appears to be an issue for others as well. See https://www.reddit.com/r/vudu/comments/1ulmeyt/tenet_free_on_xfinity_membership/
Can this be investigated?
heyeaglefn
Contributor
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14 Messages
19 hours ago
Same issue as Diamond
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XfinityAirelle
Official Employee
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3.3K Messages
2 hours ago
Thanks for flagging this. We can understand why that would be frustrating, especially if you are Diamond level and are checking during the same window when others are already seeing and claiming the free movie reward.
Xfinity Rewards offers can sometimes vary by account, availability, timing, or while supplies last, but if you have not seen the Thursday free movie option for multiple weeks, we definitely want to take a closer look. We can review your Rewards eligibility and check whether the offer is showing correctly on your account.
Please send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.
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