Visitor
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4 Messages
Xfinity Re imagined is a nightmare
Every single time you have to sign in and jump thru hoops to get what we’re paying for. The sight is NOT User friendly. You’ve made it so it’s choppy, clumsy. Everything takes more steps. You can’t even swipe to delete a recording from your list. It doesn’t have the dates recorded, or have descriptions of show on the guide. The guide is too big. You only see for rows of the guide at a time. You can barely tell what channel and it’s sloppy to use. [Edited: "Profanity"]. The $$$.00 that I pay every month ….snd you all think this is better!! Put it back to the way it was! It was really good. Way Better than the competitors. Put it back. Got no reason to stay…. Especially after I called to speak about a little discount for loyalty and the rep was rude and a condescending arse..
CDR933
Contributor
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18 Messages
17 minutes ago
I’m envisioning what the meeting introducing this new version was like. Someone said the end users will hate it at first but will adapt…..how do I know? Sat at that table for 35 years. Here’s what I see as the basic problem, it’s been this way since the 80s (yes, the 80s). Programmers do what they like, not what their clients like or want. And today that means flashy, more graphics, sections that they like (sports, movies, reality, etc.) never mind THEM (the client ). They make [un]educated guesses and we get stuck with this garbage [Profanity redacted]. If this was my team I’d ask why they were changing and if there wasn’t underlying issues they were trying to resolve, I’d tell them “If it ain’t broke, don’t “fix” it.” And I’d fire/demote the team leader.
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