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user_28m9pk
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Tuesday, July 21st, 2026 2:41 AM

Xfinity benefit missing - Inception movie redemption

When I received the notification on the app on July 16th to watch and own Inception for free, I clicked to grab the offer. When I went to the Xfinity stream website, the movie showed for purchase. When I clicked on it, it showed that the purchase was processed, but I was still billed for it. I was able to get credit for it, since I didn’t watch the movie yet, but now it shows I’d need to purchase it, and the benefit shows redeemed. 

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9 hours ago

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XfinityJeniece

Official Employee

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4.1K Messages

9 hours ago

Hey there, @user_28m9pk, thanks for reaching out through Xfinity Forums regarding your Xfinity Membership offer. We are happy to help you with going over your benefit concerns. I would like to take a look at the redemption on our end to make sure everything went through. Can you please send me a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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