Visitor
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2 Messages
Xfinity app update is horrible
I’m really considering dropping this provider after this dumb Ill conceived update which doesn’t give me the option to resume watching a show I hade already started.
I have to start the show over from the beginning and I’m angry as [Edited: "Profanity"].
I pay a lot of money for substandard services from Xfinity and I’m about done with them.
XfinityLinda
Official Employee
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2.9K Messages
55 minutes ago
We appreciate you taking the time to reach out here in our community about the trouble with the Xfinity Stream app, @user_tdmppn. We do have our engineering team working on an update to resolve the current issues. As soon as we have one, we'll push it out.
You mentioned spending a lot on your residential services. I'm happy to do an account review to see if we may find any additional savings for you. If I may, please send me a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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