Xfinity app stream keeps freezing

It is apparent that a number of people are experiencing the same issue that I have been having with the Xfinity Stream app freezing. It is connected to my Roku, and for the longest time I couldn’t determine if the problem was on the Roku side or the Xfinity side either way, neither side is taking accountability for the problem that countless number of people are having. I have had this problem now for months I have paid to have my lines checked through Xfinity for them to tell me there’s nothing wrong then Roku couldn’t find an issue either , so their way of trying to resolve. The issue is by sending me a new Roku stick I installed, and I’m still having the same issues. I pay close to $300 for Xfinity monthly, and I can’t even watch TV without having to go through countless number of hours trying to troubleshoot, calling Xfinity and Roku technical support to have them instruct me to do the same trouble shooting steps over and over again just for them to tell they have found nothing wrong , the removal and reinstalling , the number of factory resets I have had to do just to sign back in to every single app on my Roku, or try to get past the frozen screen to be able to do anything. it is apparent the there is something wrong with the streaming app or the connection to the streaming app and yet neither Xfinity or Roku will even look at their software to try to fix the issue. I am beyond disappointed with both companies, and now looking towards other means to watch cable because the amount of frustration that I have experience for months now it’s just too much.