Xfinity app on roku will not function

Hi there! We hear you, that’s incredibly frustrating, especially when it works for a bit and then stops again.

Since you’ve already done all the right basics (reinstalling the app, restarting the Roku and TV, and even testing on a hardwired connection), this points less to your internet signal and more to either the app session or how those specific Roku devices are communicating with the service.

A couple things to try that can help in cases like this:

First, sign out of the Xfinity Stream app on the Roku (if it lets you), then remove the app, restart the Roku from Settings > System > System Restart, and reinstall the app fresh. That full reset sequence can clear out any stuck authorization.

Next, make sure the Roku software itself is fully up to date. Go to Settings > System > System Update and check manually. We’ve seen issues like this when the Roku OS is slightly behind.

Also, if those two Rokus are older models, they can sometimes struggle with newer app updates over time. Not always, but it’s something we keep an eye on when only certain devices are affected.

One more thing to check is logging into the app again using a fresh sign-in instead of auto-login, just to make sure the session token isn’t expiring or getting stuck.

Since one of your Rokus is working fine, that tells us your account and service are good, we just need to isolate why those two devices keep dropping out.

If this keeps happening after trying the full reset and update, let us know the exact Roku models you’re using and what error (if any) you see when it stops working. We’ll dig deeper with you and figure out the next step 👍