Hey @user_qg5arz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the sound on the Xfinity app.. I would be more than happy to offer my assistance looking into this further for you. Does this happen on other devices you use? Have you attempted to restart the firestick, power cycle the TV and gateway?
To access and watch all content, Xfinity Stream app version 7.4.1 or later is required, Do you know if that is the version you currently have? You will also want to ensure your device runs Fire OS 6 or later and download the app from the Amazon Appstore. The app version must be 8.6 or later to access 4K content. Can you confirm if these are correct on your device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
•
2.1K Messages
20 days ago
Hey @user_qg5arz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the sound on the Xfinity app.. I would be more than happy to offer my assistance looking into this further for you. Does this happen on other devices you use? Have you attempted to restart the firestick, power cycle the TV and gateway?
3
0