Hey @user_qg5arz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the sound on the Xfinity app.. I would be more than happy to offer my assistance looking into this further for you. Does this happen on other devices you use? Have you attempted to restart the firestick, power cycle the TV and gateway?
To access and watch all content, Xfinity Stream app version 7.4.1 or later is required, Do you know if that is the version you currently have? You will also want to ensure your device runs Fire OS 6 or later and download the app from the Amazon Appstore. The app version must be 8.6 or later to access 4K content. Can you confirm if these are correct on your device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_qg5arz I would look to take a deeper look at what could be causing the issue with your streaming service. To further assist, I would need to access and verify your account. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing, a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Xfinity Community Forum
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
•
2.1K Messages
1 month ago
Hey @user_qg5arz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the sound on the Xfinity app.. I would be more than happy to offer my assistance looking into this further for you. Does this happen on other devices you use? Have you attempted to restart the firestick, power cycle the TV and gateway?
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