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Monday, January 22nd, 2024 3:13 PM

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Xfinity app displays CC on every start no matter if CC in settings are off on LG tv

CC shows on my LG tv every time I turn it on, no other apps does this. I read this is a known issue and a fix is on the way? 

Official Employee

 • 

1.5K Messages

11 months ago

@user_va3jkb Thanks for your post. Our engineers are aware of this issue and working on a resolution. Thanks for understanding. 

1 Message

11 months ago

I have the same problem. Extremely annoying. I'M waiting patiently for a fix BUT feel my service is inferior to other streaming apps:(

Contributor

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38 Messages

11 months ago

The Xfinity streaming app did an update on Jan 10th which eliminated the option for turning on/off CC in the 'settings' 'accessibility' preferences requiring a manual shut off EVERY. BLEEPING. TIME!

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