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user_qcaex5
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Monday, August 31st, 2026 3:28 PM

Xfinity and new LG QNED TV

I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good

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3 hours ago

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XfinityBenjaminM

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8 hours ago

 

user_qcaex5 Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your new TV is having some issues with what we believe you're referring to is the Xfinity Stream App. Are you seeing an error code or error message?

 

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user_qcaex5

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No error code. I can only view Fox News. No other channels. No recordings. I have unplugged TV multiple times. I have rebooted the xfinity router. Thought it was an LG problem until I read all of these other people having the same issues. 

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4 hours ago

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XfinityCliff

Official Employee

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567 Messages

@user_qcaex5 - Can you clarify your setup for us?  Are you using an Xfinity Receiver connected to your new television?  If so, how is it connected to the TV, and is your TV set to the correct input?  

On most LG QNED TVs, you can switch inputs by pressing the Input button on the LG Magic Remote (it typically looks like a connector or plug icon). This will bring up a list of available inputs such as HDMI 1, HDMI 2, Live TV, and connected devices. Select the desired input and press OK.

Any additional details you can provide as to how you are set up or if you are actually using the Stream App or a TV box will help us in guiding you in the correct direction. 

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4 hours ago

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user_qcaex5

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4 hours ago

I am not connected to a receiver. I am wireless in my shop.  Oth tvs in the house work fine. Reception in the shop is good. I dont have a Magic remote. I have deleted my xfinity app and reloaded it twice. I have disconnected from my router and reconnected many times. It's not a signal issue. Now what?

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