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user_qcaex5
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08/31/2026 3:28 PM

Xfinity and new LG QNED TV

I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good

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30 days ago

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XfinityBenjaminM

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3.4K Messages

30 days ago

 

user_qcaex5 Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your new TV is having some issues with what we believe you're referring to is the Xfinity Stream App. Are you seeing an error code or error message?

 

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user_qcaex5

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No error code. I can only view Fox News. No other channels. No recordings. I have unplugged TV multiple times. I have rebooted the xfinity router. Thought it was an LG problem until I read all of these other people having the same issues. 

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30 days ago

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XfinityCliff

Official Employee

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715 Messages

@user_qcaex5 - Can you clarify your setup for us?  Are you using an Xfinity Receiver connected to your new television?  If so, how is it connected to the TV, and is your TV set to the correct input?  

On most LG QNED TVs, you can switch inputs by pressing the Input button on the LG Magic Remote (it typically looks like a connector or plug icon). This will bring up a list of available inputs such as HDMI 1, HDMI 2, Live TV, and connected devices. Select the desired input and press OK.

Any additional details you can provide as to how you are set up or if you are actually using the Stream App or a TV box will help us in guiding you in the correct direction. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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30 days ago

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user_qcaex5

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4 Messages

30 days ago

I am not connected to a receiver. I am wireless in my shop.  Oth tvs in the house work fine. Reception in the shop is good. I dont have a Magic remote. I have deleted my xfinity app and reloaded it twice. I have disconnected from my router and reconnected many times. It's not a signal issue. Now what?

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XfinityAlfonso

Official Employee

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2.9K Messages

 

user_qcaex5 can you confirm both the current software version for the LG QNED TV and the Xfinity Stream App you have installed? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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30 days ago

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user_qcaex5

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Software version 43.04.22. Not sure how to find the TYPE of Xfinity app but it's the same Xfinity stream we have had in the house for years. This would be so much easier if you could just call me and let's resolve this issue. [Edited: Personal Information]

(edited)

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30 days ago

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XfinityAlfonso

Official Employee

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2.9K Messages

Thank you for that additional context 

user_qcaex5, and I fully hear what you're saying about just calling and hashing things out. We are a fully online team here, though, and do work with our customers here in public or via direct messaging as needed. 

 

We haven't received official word from LG yet regarding this issue, but are happy to move this through our channels to begin collecting the data we need for reporting. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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30 days ago

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